Account Manager

Donald A. Vidales
3214 Buffalo Creek Road
Nashville, TN 37210
(615) 784-6623

Qualification Profile

• Very successful Account Manager with extensive background in business development, business strategy, operations, sales, and relationship building.
• Regulary meet and exceed sales revenue goals for multimillion-dollar corporations.
• Maximize revenue by proven sales techniques and leadership ability.
• Demonstrated ability to manage and surpass customer service goals, thereby increasing client retention and  customer referrals in a highly competitive field.

Professional Background

Hume Networks, Inc, Nashville, TN

2000 – Present
Account Manager
Daily interaction with clients and potential clients. Developed company’s sales presentation for international clients. Plan and hold successful sales seminars on a monthly basis.
• Proven ability to handle every aspect of account management from presentation to closing the deal on over 500 national accounts.
• Helped management team initiate and implement business development strategies which resulted in a 10% increase in revenue.
• Contributed to the company promotion initiative which netted a 8% increase in revenues.
• Retained 100% of clients in a highly competitive market.

Luxury Inns, Nashville, TN
1999 – 2000
Resort Services Manager
Handled daily business operations for the resort. Supervised and trained over 30 employess on day-to-day operations.
• Implemented an international  network of over 200 luxury resorts throught the North American continent.
• Initiated and supervised the development of innovative marketing program which resulted in a 25% increase in new sales.

Luxe Spa, Nashville, TN
1997 – 1999
Resort Account Executive
Led promotional marketing campaign. Handled all aspects of management, from billing to customer service, successfully.
• Led and mentored sales teams in all 50 states, which produced record-breaking sales.
• Met and exceed sales goals regularly.
• Researched and presented new sales opportunities to management.

HKC Timeshares, INC., Memphis, TN
Membership Sales Team Leader
Hired and trained 15 new team members. Led team to exceed sales goals for three straight quarters. Evaluated performance on a monthly basis and made recommendations for improvement.
• Increased client retention levels within a highly saturated market.
• Exceeded sales objectives first month on the job; broke company sales record for rookie year.

SBC Firm, Memphis, TN
Small Business Sales Consultant
Created and presented sales solutions to customers concerning telecommunications needs.
• Generated revenue from high profile corporations within 7 western states.
• Provided high levels of customer service, which resulted din increased satisfaction levels.

Flour Distribution Company, Memphis, TN

1994 – 1995
Retail Chain Sales Representative
Responsible for day-to-day operations. Led team to exceed sales goals by 10%. Developed innovative merchandising solutions.
• Managed 20 large accounts.
• Interfaced with clients regarding their ordering needs and billing disputes.

The Home Improvement Store, Memphis, TN

1990 – 1994

1993 – 1994
Home Improvement Sales Manager
Implemented and developed new customer service initiative. Trained and hired a diverse employee group.
• Managed day-to-day business operations for the retail department which produced over $3 million in annual revenue.
• Streamlined business procedures which improved sales time by 10% overall.

1992 – 1993
Sales Manager
Supervised 30 employees in daily operations. Managed inventory including quality control and procurement.
• Oversaw sales in men’s wear. Improved sales by 25% in first year.
• Helped human resources department with payroll and employee evaluations.

1990 – 1991
National Retail Management Trainee
Graduated from intensive company leadership training program.
• Gained extensive experience in all aspects of retail management including sales and operations.


Tennessee State University

Bachelor of Science, Psychology

Military Experience

United States Army National Guard, Macon, GA

1985 – 1989
Military Police Officer

Computer Skills

• Proficient in Microsoft Office.


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