James D. Hopkins
4338 Conifer Drive
Bellevue, WA 98007
Maintained professionalism while providing excellent customer service. Able to mediate mutually agreeable outcomes and provide strategic business solutions. Experienc in streamlining operations, boosting morales, and satisfying difficult customers.
• Client Management • Account Management
• Cost Cutting • Debt Collection
• Productivity • Team Motivation
• Problem Solving • Portfolio Restructures
• Budgeting and Allocations • Customer Assessment
• Consultative Sales • Business Growth
Sunoco Ltd., Bellevue, WA
2001 – Present
Commercial Accounts Manager
Manage a large portfolio of 300 major commercial accounts for a top organization. Account revenues in excess of $200 million. Worked with colleagues to ensure customer satisfaction and client retention in competitive market. Primary resource person for colleagues and management.
Husky Communications, Bellevue, WA
1999 – 2001
Administration Team Leader
Juggled daily operations for a busy call center. Handled important and escalated customer disputes. Rescued hundreds of dissatisfied customers from leaving the company. Optimized scheduling to decrease call wait time.
Linford Cruises, Bellevue, WA
1999 – 1999
Coordinated recreational activitis and tour schedules for passengers. Met the needs of high-net worth clients through excellent customer service and exciting touring schedules.
Roberts Global Experss, Bellevue, WABrisbane, Australia
1998 – 1999
Renegotiated multimillion dollar accouns which were in the red to turn a profit in under six months. Secured $2 million in additional business during first year.
Roberts Global Experess, Bellevue, WA
1997 – 1998
Credit Collections Officer
Collected from over 2000 national and international debtors. Slashed outstanding accounts by 23%