Commercial Accounts Manager

James D. Hopkins
4338 Conifer Drive
Bellevue, WA 98007
(425) 531-5467


Maintained professionalism while providing excellent customer service. Able to mediate mutually agreeable outcomes and provide strategic business solutions. Experienc in streamlining operations, boosting morales, and satisfying difficult customers.

• Client Management     • Account Management
• Cost Cutting     • Debt Collection
• Productivity     • Team Motivation
• Problem Solving     • Portfolio Restructures
• Budgeting and Allocations     • Customer Assessment
• Consultative Sales     • Business Growth
Business Experience

Sunoco  Ltd., Bellevue, WA

2001 – Present
Commercial Accounts Manager
Manage a large portfolio of 300 major commercial accounts for a top organization. Account revenues in excess of $200 million. Worked with colleagues to ensure customer satisfaction and client retention in competitive market. Primary resource person for colleagues and management.

Husky Communications, Bellevue, WA

1999 – 2001
Administration Team Leader
Juggled daily operations for a busy call center. Handled important and escalated customer disputes. Rescued hundreds of dissatisfied customers from leaving the company. Optimized scheduling to decrease call wait time.

Linford Cruises, Bellevue, WA

1999 – 1999
Chief Steward
Coordinated recreational activitis and tour schedules for passengers. Met the needs of high-net worth clients through excellent customer service and exciting touring schedules.

Roberts Global Experss, Bellevue, WABrisbane, Australia

1998 – 1999
Account Manager
Renegotiated multimillion dollar accouns which were in the red to turn a profit in under six months. Secured $2 million in additional business during first year.

Roberts Global Experess, Bellevue, WA

1997 – 1998
Credit Collections Officer
Collected from over 2000 national and international debtors. Slashed outstanding accounts by 23%


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