Administrative Support Specialist

Otis M. Cantrell
3339 Cedar Lane
Boston, MA 02109
(617) 654-1948

Business Skills Summary

Administrative professional with 10+ years experience in business support services. Strengths include:

• Customer Service     • Typing / Data Entry     • Mail Distribution
• Reception Duties     • Meeting Scheduling     • Insurance Terminology
• Secretarial Services     • Computer Literacy     • 10-Key Calculator
• Business Machines     • Automated Billing System     • Payroll Preparation
Employment History

JD Andrews Business Associates, Boston, MA

2001 – Present
Communications Director
• Executed requests for dispatching transportation vehicles for the public transit.

Crane Company, Boston, MA

1997 – 2001
Senior Business Rater
• Audited a full range of insurance policies and complex transactions.
• Supplied training and guidance to other business raters within a single-line rating unit.
• Demonstrated initiative and sound judgement to resolve problems.

Commercial Savings & Loan, Boston, MA

1987 – 1997
Adjustment Representative
• Examined pertinent information and debited/credited appropriate accounts.
• Managed cases and identified specific information in audits.
• Prepared well-written correspondence using company templates.
• Maintained daily balance sheets.
• Adhered to standard and departmental operating procedures, and regulations.
• Managed disputes to quick resolution.
• Handled incoming correspondence.
• Procurement.
• Verified autopayment accuracy.

Franklin Group, Boston, MA

1983 – 1987
Payroll Clerk
• Administered payroll and communicated information to the city manager for all schools in the area.
Education / Training

Johnson Dispatching School

Transportation and Emergency Dispatching

Tech School

Medical Billing & Medical Terminology Courses


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