Application Support Analyst
Nancy B. Davis
2456 Skips Lane
Show Low, AZ 85901
(928) 601-7138
Objective
A position in Technical Support as Application Support Analyst.
Technical Skills
• DBS Management: MS Access, Siebel Ebiz 2000
• System Analysis: Architect, MS Project
• Client/Server Applications: Power Builder 5.0
• Operating Systems: Windows 98/2000/NT
• Hardware Systems: Unix, PC, Mac
• Software Applications: Word, Excel, Outlook, Power Point, Access, Real Player, Media Player, Internet Explorer, and Desktop Imager
• Programming Languages: C, Visual Basic 5.0, Java, and C++L
Relative Work Experience
Rutherford Systems, Inc, Kingman, AZ
2001 – Present
APPLICATION SUPPORT ANALYST/HELP DESK
• Administered web-based training courses for 2000 employees.
• Resolved Microsoft desktop applications issues for over 900 users.
• Configured and resolved problems with Windows Media Player 4.0.
• Activated employee, customer, and company affiliate profiles.
• Merged and assigned profiles for internal employees.
• Addressed 20-25 technical issues of internal employees on a daily basis.
• Resolved HTML scripting issues.
Crandall Bank, Phoenix, AZ
1999 – 2001
DESKTOP SUPPORT ANALYST
• Developed database to store customer information.
• Developed User Interface for databasse to provide user friendliness.
• Addressed all technical issues regarding the database.
• Trained 10-15 employees in use of the database.
Crandall Bank, Phoenix, AZ
1997 – 1999
ACCOUNT ASSISTANT
• Conducted telephone calls to customers.
• Researched customer banking data for analysis.
• Helped complete financial documents.
Education
Arizona State University, Tempe, AZ
2001
Bachelor of Science, Business Management
DeVry Technical Institute, Mesa, AZ
1999
Associate, Computer Information Systems
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