Computer Systems Technician

Jean D. Mccall
4139 Hamilton Avenue
Port Arthur, TX 77640
(409) 982-1271

Professional Profile

Versatile, dedicated and technically proficient professional with a track record of systems design and analysis. Able to train in computer and software usage. Adept at understanding user’s needs and creating custom systems. Team player and leader able to juggle tight deadlines and multiple projects.

• Systems Integration     • Server Technology
• Local Area Networks     • E-Mail and Internet
• Security     • Cost Reduction
• System Recovery     • Telecommunication
• Multi-Vendor Environment     • Operation Reengineering
• Configuration     • Training
Career Summary

Over a decade of experience with computer systems in the role of business owner and consultant.

MANAGEMENT AND PROJECT ADMINISTRATION
· Founded two revenue-producing consulting and support service businesses.
· Led all business operations and managed ten employees.
· Negotiated contracts and proposals.
· Successfully negotiated lucrative contracts with government agencies and corporations.

TRAINING AND SUPPORT
· Extensive experience in developing systems and mechanical devices.
· Trained consumers in the best use of their computer systems.
· Provided training to clients upon request/

CUSTOMER RELATIONS
· Provided on-site analyses and inspections.
· Cultivated a professional relationships with key personnel.
· Maintained excellent customer service records.

TROUBLESHOOTING/MAINTENANCE
· Qualified to provide support on all database applications.
· Assumed 24-hour on-call responsibility for clients’ important projects.
· Managed and supported several major network systems.
Professional Experience

Cromwell Inc., Port Arthur, TX
Owner/Consulting Manager, 1999 – Present
Increased annual sales from zero to $100K in first year.

Hexagon, Inc., Port Arthur, TX
Owner/Consulting Manager, 1992 – 1999
Increased sales from $200K in the first year to eventual sale of the company for $2.5 million.
Education / Certification

University of East Texas
Bachelor of Science, Management Information Systems
Microsoft Certification (MCSE)

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