Receptionist (Construction)

Loretta R. Toohey
4143 Arthur Avenue
Freeport, IL 61032
(815) 807-9455

Qualifications Profile

Business professional with expert knowledge of all reception and office administration.

• Outstanding interpersonal skills.
• Adept at managing competing tasks without compromising quality.
• Highly organized and efficient.

Core Competencies

• Customer Service
• Multi-Line Telephones
• Process Improvement     • Planning & Management
• Office Inventory
• Business Correspondence
• Scheduling and Calendaring
• Administrative Support

Employment

ALDO CONSTRUCTION

2001 – Present
Receptionist / Administrative Support
Provide first point of contact for busy construction firm. Ensure smooth functioning of busy switchboard while managing all office correspondence.

• Oversee procurement for office supplies.
• Soothe angry and stressed clients with professionalism and tact.
• Prepare complex legal contracts and confidential reports.

PERPETUAL CONSTRUCTION

1995 – 2001
Receptionist / Telephonist
Provided excellent company representation for company by using professional, personable manner in all office and client interactions.

• Managed two secretaries in all office procedures including calendaring and scheduling busy office.
• Managed to keep office supplies fully stocked.
• Used outstanding communication skills for person-to-person interactions and on the telephone.

HOSPITAL MANAGEMENT ASSOCIATION

1990 – 1994
Corporate / Customer Service Officer
1993 – 1994

Provided excellent customer service to clients over the telephone in call-center operation.

• Improved company’s image through professionalism and personable phone mannerisms.
• Soothed angry customer to ensure client retention.

Education & Professional Development

ST. LOUIS UNIVERSITY

B.S., Business Administration

Technologies

MS Word • MS Excel • MS Outlook
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