Customer Operations Specialist

Brandon H. Crawford

1379 River Road

Colorado Springs, CO 80904

(719) 480-2100

SUMMARY
Seeking technical support or help desk position where strong work ethic and superior customer service will add value. Willing to work long hours and meet deadlines to help company meet objectives.

TECHNICAL SKILLS
·       Technical support expertise in troubleshooting and network repairs.

·       Superior skills in communication and customer service–able to patiently explain technical concepts.

·       Software: Veritas Backup Exec,  PC Anywhere, Microsoft Office NT, Exchange and Outlook.

·       Networking: LAN/WAN.

·       Operating Systems: Windows NT, Novell NetWare 4.5/5.0

EDUCATION/TRAINING
·       A+ Certification

·       Bachelor of Science: Telecommunications Management, Devry Institute of Technology

EXPERIENCE
Customer Operations Specialist: DigiCentral, Colorado Springs, CO

2002-present

Provide remote support to several corporate accounts.

·       Provide in-house networking support.

·       Employee of The Month for highest volume of  technical support issues.

Data Center Operator: Forge Insurance, Colorado Springs, CO

2000-2002

Maintained network servers during graveyard shift independently.

·       Provided troubleshooting of network and server issues.

·       Restored vital data on Windows NT/2000 and HP 3000 MPE mainframe.

·       Played key role in successful upgrade of 300 PCs.

·       Streamlined data backup and restoration procedures. Eliminated need for one full-time employee.

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