Customer Service Representative (Online Sales)

Eric R. Foster

431 Ferguson Street

Boston, MA 01740

(508) 785-1634

PROFILE

Intuitive and Results-Oriented Customer Service Representative

·       Experience in high-pressure, deadline-driven environments.

·       Earned reputation as leader by improving efficiency.

·       Computer skills include: Microsoft Office and Remedy.

AREAS OF EXPERTISE

Needs Assessments

Managing Relationships

Arbitration

Maintaining Controls

Researching Information

Meetings

Training personnel

Order Expedition

Arranging Delivery

Prioritizing

Invoicing / Collections

Generating Reports

Ordering Inventory

Prompt turnaround time

EXPERIENCE

TARCOM – Boston, MA

2003 to Present

Customer Service Representative

Provided customer service for household goods manufacturer. Handled order processing, account resolution and payments.

DK ENERGY – Boston, MA

1991 to 2003

Customer Support Representative (2000 to 2003)

Served over 500 customer inquiries weekly. Insured governmental compliance. Helped new employees set up personnel. Assisted in 24-hour call center operations.

·       Worked with project managers and programmers on product transmission.

·       Chaired weekly meetings to provide managers with administrative information.

Customer Support Representative (1999 to 2000)

Insured availability of information to customers. Helped with Y2K transition.

·       Created records to ensure regulatory compliance.

·       Chaired weekly meeting to interface with managers.

Report Distribution Representative (1995 to 1999)

Generated and distributed computer reports. Responsible for $1 million annual administrative budget.

·       Ordered in bulk and reduced costs by 10%.

Scheduling Representative (1991 to 1995)

Worked across departments to coordinate jobs and scheduling. Provided scheduling information for monthly payroll. Compiled and delivered reports to management.

EDUCATION

MARIN COLLEGE – Boston, MA

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