Customer Service (Telephone Sales)

Anthony J. Stevens
3246 Burke Street
South Boston, MA 02127
(781) 315-6784

Objective

Seeking a customer service position in telephone sales. Expertise in clerical duties, communication, and customer service. Able to treat people from diverse backgrounds with kindness and respect
Experience

Hexagon, Inc., South Boston, MA

2000 – Present
Customer Service / Sales Representative
• Conducted telephone sales in a busy office.
• Handled multi-line telephone and coordinated marketing promotions.
• Handled inbound sales such as order processing. Resolved billing disputes and provided follow-up calls.

Bergam Foods, South Boston, MA

1999 – 2000
Cashier
• Greeted customers and managed cash register. Helped customers locate merchandise.
• Balanced cash drawer and demonstrated superb customer service skills.

TM TOY STORE, South Boston, MA

1997 – 1998
Sales Associate
• Coordinated retail operations of store. Managaed cash register and credit transactions. Facilitated returns, restocking and mark-downs.
Education

VALLEY COMMUNITY COLLEGE, South Boston, MA

2002
Undergraduate Studies
Major: Arts & Sciences
Area of Concentration: Medicine

SOUTH HIGH SCHOOL, South Boston, MA

1998
H.S. Diploma
Salutatorian.

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