Customer Support (Insurance)

Allan David
614 Perry Street
Flint, MI 48588
(810) 345-9934

Summary

• Reliable professional with strong work ethic and an extensive background in Customer Support and HR.
• Strong communicator and leader with excellent problem solving and negotiation skills.
• Able to work independently and as part of a team.

Skills Summary

Customer Service:
• Resolved problems quickly to prevent escalation. Implemented solutions within the day.
• Able to assess customer needs quickly and accurately.
• Trained new hires to enable them to reach productivity quickly.
• Excellent oral and written communication.

Management:
• Played supervisory role for website creation.
• Proficient in project planning and time and cost estimates.

Computer Skills:
• MicrosoftWord and Excel
• Knowledge of computer programming
• Exceptional ability to master any business application quickly

Employment History

KJ INSURANCE COMPANY, Flint, MI

1995

1999 – Present
Small Business Property, Commercial Auto, Workers Compensation

1997 – 1999
Global Property

1995 – 1997
Commercial Property

BELL, INC., Flint, MI

1994 – 1995
Consultant

UNITED, New York, New York

1990 – 1994
Systems Analyst
Human Resources, Benefits, Pension, Payroll and Stock Transfer

Education

University of Michigan

B.A., Sociology

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