KPO Resume Format

A KPO resume outlines the owner’s ability to work with and for diverse client accounts globally.  This industry deals with an International and diverse clients, the resume should therefore reflect the applicants’ ability to handle the diversity of clients he may encounter. It can be used for applying for positions like call center management jobs, outbound and inbound customer care jobs etc.

Sample KPO Resume

Sylvia Reins.

Chicago

Zip Code 662197

Telephone 086-68965544

Objectives

To eventually open my own BPO and serve international as well as local clients.

Work Experience

2008-Presently: Click Nett ltd: Call Centre agent

Duties

Negotiating contracts with clients.

Providing information about the company whenever I was required to.

Briefing the client on various products.

Taking customers through the business processes when they seek our services.

Picking calls at the office and ushering in visitors.

2003-2008: Millennium Business Processing: Telesales agent

Duties

Made calls to various customers and introduced the products to them.

I solved various customers inquiries about the products sold.

Took customer through product user manuals on phone.

I marketed the client’s products and services to our customers.

2000-2003:  Teletech Inc: Customer Care Agent

Duties

Served as online customer care representatives

Serviced client’s websites.

Received and made sales calls to market the client’s products.

Conducted online market survey and research for clients.

Conducted telephone market surveys.

I did English transcriptions.

Education

1996-2000 Yale University, Bachelor of Commerce, Marketing Major.

Achievements

Meeting and surpassing my sale targets by 80% in 2008.

Hobbies

Watching TV

Hiking

Reading novels

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