Travel Customer Service

Juan L. Collin
3275 Pearl Street
Sacramento, CA 95814
(916) 301-2186

Profile

Experienced professionl with excellent customer service and sales skills.

• Comfortable in pressure situations.
• Able to deal with difficult customer diplomatically.
• Able to meet deadlines and work with changing goals.
• Dedicated and hardworking.
• Work with diverse populations to build trust.
Significant Accomplishments:
• Saved company $35,000+ in dispute resolution.
• Awarded Employee of the Year.
• Started travel agency from ground up.

Career Accomplishments

CUSTOMER SERVICE:
• Arranged travel for individuals and groups. 100% customer satisfaction rating.

SALES and MARKETING:
• Developed innovative marketing campaign to increase revenue y 46%. Made over $10,000 in bookings each week.
• Worked well with business leaders to earn referrals.

BUSINESS MANAGEMENT:
• Analyzed business conditions to respond to changing market.
• Handled all daily operations including taxes and billing.
Professional Experience

Gold Travel, Sacramento, CA

1999 – Present
Vacation Planning Support Specialist

Howard Corporate Consulting Group, Davis, CA

1998 – 1999
Billing/Collections

Rocklin Travel, Sacramento, CA

1997 – 1998
Travel Consultant

Cielo Travel, Sacramento, CA

1990 – 1997
Owner

Genius Travel, Sacramento, CA

1982 – 1990
Manager

Crowne Travel, Sacramento, CA

1979 – 1982
Marketing Manager

Sax Travel, Sacramento, CA

1978 – 1979
Travel Agent
Education/Skills

Regional Travel School, Sacramento, CA

Mex-Am Destinations, Sacramento, CA

Jasper Business School, Sacramento, CA

Various continuing education courses
Affiliations

Member, Travel Agents of America
Treasurer, Chamber of Commerce

 

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