Director of Operations (Rehabilitation)

Keith A. Rich
4969 Emma Street
Larendon, TX 79226
(806) 874-3136

Profile

Experienced manager with expertise in profit and loss, office administration, public relations, staff training, and finance and accounting. Improved efficiency and decreased costs by effective troubleshooting and streamlining. Computer proficient in Quattro Pro, QuickBooks and all Office applications.
Experience

HJM Care Inc, Larendon, TX

1998 – Present
Regional Director of Operations
Manage all daily operations for a large rehabilitation medical center. Direct supervision of 100 employees throughout five different care facilities. Able to interact well with business owners, facility administrators, nurses, and physicians.
• Led downsizing to improve costs after changes in Medicaid reimbursement system.
• Presented training seminars to staff and contract employees to explain new payment system.
• Reassigned personnel to increase efficiency and best utilize staff.

Therapeutic Alliance, Inc, Larendon, TX

1995 – 1998
President / Owner
Established a home health company from zero to profitability. Managed all operations including budget and accounting functions.
• Formulated business plan and mission statement, developed budget and secured financing.
• Wrote policy manual to improve paper flow.
• Established benefits package and hired over 50 administrative staff memers to enforce compliance.
• Implemented client tracking program.
• Grew revenue to over $1 million by third year.

Reliance Health Services, Houston, Texas

1991 – 1995
Area Offsite Services Manager
Directed the offsite operations of eight healthcare clinics. Administered all accounting operations of agency.
• Hhired as the Occupational Therapist and promoted rapidly to Area Manager.
• Reduced accounts receivable from 120 to 60 days within first six months.
• Tripled annual revenue during second year.
• Expanded the territory by two clinics.

Healthtech Rehab, Inc., Houston, Texas

1989 – 1991
Therapy Manager
Managed all therapy activities. Interacted with administrators to improve program. Served as therapist and oversaw nine other therapists.

Southbrook Hospital, Larendon, TX

1987 – 1989
Director of Expressive Therapy
Created therapy department for hospital. Initiated all policies and procedures. Hired personnel and recruited top talent.

Beaumont Hospital, Beaumont, Texas

1985 – 1987
Staff Occupational Therapist/Psychiatry

United States Army

1978 – 1985
Behavioral Science Specialist
Education

THE UNIVERSITY OF TEXAS, Galveston, Texas

2001
Bachelor of Science, Occupational Therapy

Affiliations

American Occupational Therapy Association
Texas Healthcare Association
Tutor – English as a Second Language – Larendon Adult Learning Center
Larendon Toastmasters

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