Director of Organizational Development

Marcia J. Lane
2966 Quilly Lane
Dublin, OH 43017
(614) 518-4813

Summary

Over two decades of experience in leading change in a highly competitive and regulated industry. Able to increase efficiency and enhance profit margins. Excellent public speaker and corporate trainer with the ability to lead dynamic presentations for large groups. Have led workships for professional development serving thousands of personnel.
Selected Accomplishments

• Have managed personnel and organizational development such as recruiting, hiring, assessing and training. Oversaw payroll for over 1500 employees.
• Increased productivity by 120% by improving performance standards.
• Established productivity and reduced absenteeism by 65%.
• Led the effort to motivate employees through incentive program.
• Re-structured the claims department and decreased backlog by 75% in one month.
• Negotiated claims to save the company $50K per year.
• Saved company $300K by bringing services “in-house”.
• Member of budget committee which developed monitoring program which improved budget by 65%.
Career History

Gilford Insurance Company, Dublin, OH

2000 – Present
Claims Manager

Dublin Health Network, Dublin, OH

1997 – 2000
Director of Claims Administration/Manager of Customer Service

Bond Insurance Company, Dublin, OH

1992 – 1997
Claims Supervisor/Director of Training

Dublin Life Insurance Company, Dublin, OH

1979 – 1992
Supervisor

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