Systems Support Engineer

Lee Robertson

604 Harmony Lane

Pleasantville, CA 94588

(925) 555-1234

Systems Administrator • Systems Support Engineer

System support engineer and hands-on administrator. Expert in UNIX implementation, open system environments and information storage. Recognized by superior for the ability to execute solutions quickly and logically. Able to work independently or as a team player. Exceptional leadership skills.

Key Credentials

Ÿ       Global Technical Support

Ÿ       UNIX

Ÿ       Security

Ÿ       Strategic Planning

Ÿ       Disaster Recovery

Ÿ       Hardware Test Production

Ÿ       Remote Access Fault Diagnosis

Ÿ      Unix Systems Administration

Ÿ      Networking and configuration

Ÿ      Leadership Resource Trouble shooting

Ÿ       Script Testing

Ÿ       Remote Network Management

Ÿ       Information Storage Management

Ÿ       Team Training

Ÿ       IT  Development

Ÿ       Streamlining

Ÿ       Data Extraction

Ÿ       Hardware installation and configuration

Experience Snapshot

EMC, Melbourne

2003–Present

CLARiiON Systems Support Engineer

THAMES VALLEY POLICE

2002–2003

Best Value Statistician/Data Analyst

POWERGEN PLC

1999–2002

Energy Trading AIX Systems Administrator

2001–2002

Groupware Team AIX Systems Administrator

2000–2001

AIX Systems Administrator

1999–2000

PRUDENTIAL BANK / EGG PLC

1998–1999

Solaris System Administrator / Script Writer

POWERGEN

1998

AIX Year 2000 Tester

ANDERSEN CONSULTING

1998

IBM Disaster Recovery Consultant

EQUIFAX/TRANSAX

1997–1998

Systems Administrator

BIP LTD

1997

Systems Support Analyst

WAKEBOURNE OPEN SYSTEMS

1995–1997

Technical Consultant

Operating Systems:

AIX, HPUX, Solaris, Netware, Windows 2000/NT/XP/ME/98,95, 3.11.

Hardware:

CLARiiON storage arrays, Emulex and Qlogic Host Bus Adapter installation and configuration, Fibre Channel Architecture, IBM RS/6000, HP9000, Compaq ProLiant Servers

Applications:

Tivoli Storage Manager, BMC Patrol, Compuware EcoTools, Oracle v7,  Remedy AR System, Legato NetWorker, Novell GroupWise, Microsoft Office 2007.

Employment Narrative

EMC, Melbourne
2003–Present

CLARiiON Systems Support Engineer

Leader of global and internal engineering support team. Point of contact for system hardware failures.

·    Reduced complaints with strong product knowledge and speedy proach towards faultfinding and diagnosis.

·    Led campaign toshare resources across the team so that all members could become experts in a broad range of issues.

THAMES VALLEY POLICE
2002–2003

Best Value Statistician/Data Analyst

Analyzed computerized statistics for local police department. Analyzed data on internal policies and procedures, public awareness and reassurance. Informed police force of findings..

·    Overcame system incompatibilities. Identified a unique combination of fields that would link aging computer systems to produce meaningful data.

·    Recommended system enhancements to streamline data reviews.

·    Successfully delivered the project within tight deadlines.

POWERGEN PLC

1999–2002

Energy Trading AIX Systems Administrator

2001–2002

A specialist in high-pressure environment where even minimal downtime could cost losses of millions for market traders. .

·    Corrected configuration issues that had eluded system technicians.

·    Eliminated work backlogs. Personally trained team to improve the division’s reputation significantly with end-users.

Groupware Team AIX Systems Administrator

2000–2001

Managed system housekeeping,  administration, backups/restores, system monitoring, performance, upgrades and problem management. Satisfied the user community through careful attention to service delivery and rapid problem resolution.

·    Provided technical support solutions on a diversity of system issues from increased mail storage quota requests, server crashes, restoration from backup, upgrades, and patching of known security vulnerabilities.

·    Adjusted backup schedules ensuring server outages caused minimal business impact.

·    Predicted system resources, analyzed CPU and identified performance bottlenecks.

AIX Systems Administrator

1999–2000

Appointed to concentrate on messaging/groupware systems during company transition. Broad mix of operating platforms ensured the a challenging and multifacted position.

·    Monitored Y2K rollover  without issue.

PRUDENTIAL BANK

1998–1999

Solaris System Administrator / Script Writer

Automated data file transfer procedures between remote servers providing enhanced functionality and productivity. Administered servers housing the main financial databases for banking.

POWERGEN

1998

AIX Year 2000 Tester

Co-produced large suite of shell scripts scanning thousands of user-written scripts within the systems to identify date issues having the potential to disrupt the Year 2000 rollover. Upgraded applications and conducted regular system backups.

·    Scrutinized real-time clock and produced testing procedures

ANDERSEN CONSULTING
1998

IBM Disaster Recovery Consultant

Assisted applications teams in producing documentation for operating systems, database, and application recovery processes.

·    Reviewed disaster management strategy and recommended measures.

EQUIFAX/TRANSAX

1997–1998

Systems Administrator

Offered round-the-clock monitoring during a period of significant change; prepared staff for system management.

·    Overhauled backup strategy for all file systems and databases.

·    Investigated disk setup to analyze future business needs.

·    Trained and monitored the performance of junior systems administrator and operators.

BIP LTD

1997

Systems Support Analyst

Presided over systems administration, database administration and technical support.
WAKEBOURNE OPEN SYSTEMS
1995–1997

Technical Consultant

Consulted to external clients and administered in-house systems and internal helpdesk database

Education

Bachelor of Science Ps,ychology

Warwick University, UK

IBM AIX Accredited Support Professional

Recent training:

CLARiiON Operating Systems Host-Attach Methodology

 

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