Healthcare Executive

Naomi R. Hall

2363 Nutters Barn Lane

Des Moines, IA 50309

(515) 643-1083

HEALTHCARE EXECUTIVE

Program Development – Budget Control – Leadership & Staff Development

Dedicated executive specializing in healthcare. Proven ability to lead quality improvements in customer service and quality care in clinical and non-clinical environments. Adept at developing new programs which significantly improve profits.

PROFESSIONAL EXPERIENCE

DES MOINES REGIONAL MEDICAL CENTER – Des Moines, IA

2000 to Present

Director of Accommodations

Responsible for creating a five-star customer service progam for the pediatric and urgent care units of the hospital.

·       Initiated use of customer satisfaction surveys and improving ratings by 5%.

·       Established first patient call center in Cardiac as single point of contact for all customer concerns. Success resulted in additional funding to expand program to Oncology, GI, NeuroSurgery, and ER. Finalized all programs within 8 months – anticipated:18 months. Hired Accommodation Managers for each clinical service line, supervising four direct reports.

·       Developed and implemented long-term food service solution to remedy food plant production problem.

MARBOR, INC. – Des Moines, IA

2000 to 2001

Senior Account Manager – Solicited and negotiated healthcare accounts for this company providing IT solutions to companies. Generated over $1.5 million in sales by establishing accounts for several major corporations.

MEDTECH, INC. – Des Moines, IA

1999 to 2000

Managing Partner – Created and executed marketing strategies for this medical billing company. Managed sales and created bid proposals.

IOWA CHILDREN’S HOSPITAL, Des Moines, IA

VP/Executive Director of Support Services

1996 to 1999

Responsible for Food Service, Housekeeping, Security, and Parking.

VP/Executive Director of Clinical Operations

1994 to 1996

Managed Pharmacy, Cardiology, and Laboratory Services.

Bottom Line Improvements

·       Saved $2 million in one year by consolidating the Food Service Production and Distribution Program and a Central Processing program.

·       Reduced annual operating expenses through staff reduction and consolidation of services.

Facility Expansion & Improvements

·       Led the Family Health Center in re-accreditation process by locating a suitable facility for the program.

·       Managed the construction/renovation process and completed the building on budget and on schedule.

EDUCATION

M.S. in Health Service Management – 2004
Iowa State University

B.A. in Biology and Chemistry – 1994

University of Iowa
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