BPO Resume format

A BPO resume format tackles your experience and knowledge on that particular field. It aims to show your reader that you are capable of handling a position in that industry. Thus, when writing your resume, you must place emphasis on the skills and knowledge needed in a BPO company.

First, briefly state your career objective. Next, your current profile must summarize your overall experience in the field. You may also state your most important characteristics that relates to the BPO field. Discuss your employment history chronologically, starting from the most recent one after. List your job title, company, and dates. Elaborate on each position by listing your important functions and awards, if you have any. Your skills must be presented on the next section because they attest to your employment experiences. You may also include your core competencies if you have been in the field for more than 5 years.

Discuss your education background in the next section. The details of your course and school boost your resume profile. Stating your most notable achievements will make your resume more interesting as well. Next, list some of your personal information, such as civil status and birth date. End your resume with a list of your reference persons. This allows your employer to verify the details in your resume.

BPO Resume Format and Example

Amy Fields

175 Beverly Hills, Los Angeles
California, USA

(012) 345-6789

amy.fields@losangelesuniv.com

CAREER OBJECTIVE

To work as a business consultant to apply my knowledge and skills in the business processing field

PROFILE

* More than 3 years of experience in the BPO industry
* Currently working in a reputable company
* Currently studying taking MBA to improve knowledge on the business sector
* Has excellent communications and public relations skills
* Outgoing and result-oriented

WORK EXPERIENCE

Business Processing Consultant           2005 – present

Convergies BPO Company

Los Angeles, California, USA

* Makes business development plans to call center companies
* Coordinates with call center companies in maintaining national standards for the BPO industry
* Reviews call center performances and provide necessary training to call center agents when solicited
* Communicates constantly with many BPO companies
* Awards certificates to call center companies
* Does public relations functions in terms of customer concerns

SKILLS

* Skillful in developing strategies for call center companies
* Has excellent communication skills, both oral and written
* Skillful in maintaining public relations with customers
* Has good working relationships with call center companies and third party agents
* Has good relationships with other employees and managers
* Knowledgeable in Microsoft Office and Adobe applications

EDUCATIONAL BACKGROUND

Masters in Business Administration            2007 – present

University of Los Angeles

Los Angeles, California, USA

* Research Study: “Development trends of BPO companies in Los Angeles and Neighboring States”
* Dean’s Lister for 4 semesters

Bachelor Science in Business Administration     2000 – 2004

University of Los Angeles

Los Angeles, California, USA

* Major in management
* Minors in marketing and human psychology
* Graduated with honors
* Dean’s Lister for 7 semesters

PERSONAL INFORMATION

Birth date  December 26, 1983

Nationality  American

Civil Status  Single

 

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