A call center agent’s job is centered heavily on handling customer service and customer relations. You should be proficient in communication. Interpersonal skills are vital in winning this particular job since most of the time you would be talking with customers. Also, experience in handling computer software may also be necessary. It is imperative to include in your resume how excellent you are with these skills for you to make an impact on your employer.
Your job objective must state what you really want to be in the company. It should help an employer decide where to place you.
Impress your employer by listing down the qualities that you possess. You must include the languages that you can fluently speak and what kind of accent you have. Also, it is a great advantage if you had undergone communication-related seminars in the past. These would definitely put you on the lead.
In your work experience, write specific things that you were able to accomplish in the previous companies that you worked for. You may mention some common statistics like handling time and your ranking in such statistics.
It would be wise for you to make your resume presentable and easy to read. The most important information should be readily noticeable.
Call Center Resume Format and Example
Jerry K. Ludwig
4664 Moonlight Drive
Hopewell (mercer), NJ 08525
Email Address: JerryKLudwig@signed-first-edition.com
Position as a Customer Service Manager.
8 years of customer service.
Excellent written and verbal communication skills, with an eye for detail.
Extremely productive in a high volume, high stress, environment.
Proficient in the use of IBM clone and Mac desktops.
Highly productive in the use of Office 2000 Professional.
Self starter with a can do attitude.
Customer Service Manager, HSBC Global Resourcing, Albany, NY 2003 – Present
Handled a team of 8-10 customer service and sales agents. Answered an average of ten supervisor request calls in a day through the call center queue. Handled agent’s payroll, assessments, and other employee concerns. Improved first team’s sales performance by 20% in the first month, without any sales violating company sales policy. Conducted company sponsored employee training on sales, customer service, and career options. Successfully trained two new managers to be promoted from being representatives.
Senior Customer Service Representative, City Financial, Trenton NJ, 1998-2003
Answered an average of one hundred twenty supervisor request calls in a day through the call center queue. Worked as a Senior Representative in the Promise to Pay department to ensure customers were given assistance in bringing their over limit and/or pass due account current. Performed duties in the Retention department retaining customers who wanted to cancel their accounts.
Customer Service Representative, CitiTrust, Trenton, NJ, 1994 – 1998
Answered inbound calls in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve credit card issues. Reviewed and issued audits on account information and processes. Adhered to government monetary regulations. Assisted in the creation and development of the banks customer relationship management system.
B.A., Business & Economics, 1994 ,The College of New Jersey, Ewing NJ
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