Human Resources Recruiter

Donald M. Holton
3092 Ocala Street
Orlando, FL 32803
(407) 442-4497

Qualifications Profile

Human Resources professional with expertise in recruiting and placing top candidates in customer service and administration. Regularly beat performance goals and customer service expectations. Excellent written and oral communication.

Key Skills:
• Recruiting     • Union Relations
• Contract Interpretation     • Employee Training
• Negotiations and Collaboration     • Policies and Procedures

Key Talents:
• People Focused     • Visionary Leader
• Motivator     • Team Builder
• Bottom-line Oriented     • Trouble-shooter and Problem Solver
Related Skills and Achievements

• Directed all interviewing for corporate placements.
• Helped train employees for interviews.
• Conducted weekly interviews for lower-level staffing.

Negotiation and Team Building
• Ensured on-time flight departures with a 90% success rate.
• Led annual contract negotiations with union leaders.

Communication and Training
• Effectively trained employees to execute efficient and timely operations.
• Presented more than 50 training seminars.

Program Management and Administration
• Managed daily operations for all Airport operations.
• Directed customer support programs to ensure flights were staffed properly.

Customer Service
• Excellent record of customer service.
• Solved hundreds of customer complaints.
Career Chronology

Darlington Airlines, Orlando, FL

2000 – Present
Station Operations Supervisor
Directed all operations for a 20 flight per day regional airport. Managed and supervised 50+ employees.

Darlington Airlines, Orlando, FL

1998 – 2000
Onboard Service Crew Scheduling Coordinator
Managed onboard service crew. Scheduled all staff and crew for the airlines.

Darlington Airlines, Orlando, FL

1996 – 1998
Sales and Services Representative Lead
Responsible for leading 200 reservation agents as part of the customer service team. Hired and trained all new employees.

Darlington Airlines, Orlando, FL

1994 – 1996
Lead Administrative Assistant
Supervised employees in reconciliation of monthly sales, performd accurate data entry and created financial reports to present to management.
Education and Relevant Training

Darlington Employee’s Travel School, Orlando, FL
Computer Skills

•    Lotus 1-2-3 • Microsoft Word, Excel and PowerPoint


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