IT Manager

 Harold A. Deane

1534 Selah Way

Brattleboro, VT 05301

(802) 706-4340

IT MANAGER / SUPERVISOR • IT TEAM LEADER

IT professional with ability to deliver complex projects in a deadline- and task-driven environment. Able to provide effective solutions with new technologies to streamline operations.

EMPLOYMENT EXPERIENCE

PRT Technologies

2003–Present

IT Support Performance Manager/Supervisor

Led the company’s movement into outsourced IT support. Revamped all internal processes and procedures prior to implementation of the outsourced IT support. Audited call-management protocols, staff operations, and other key performance indicators. Hired new staff and devised solutions for improving all communications.

DTR SOLUTIONS

1998–2002

Support Manager, Extended Resolution Center

Promoted to oversee daily operations, change management, and instill staff acceptance during a period of transition.

ITS TECHNOLOGY SERVICES

1997–1998

Senior Help Desk Support

Provided LAN/WAN support for domestic and international offices.

OTO SUPPORT SYSTEMS

1992–1997

Senior Technical Account Manager

Delivered technical support to corporations including universities, marketing firms, and design schools.

TECHNOLOGY SUMMARY

Expert knowledge of SD4 CRM, and QMaster ACD telephone system.
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