IT Specialist (Federal Employment)

Heather M. edmunds

4321 Raintree Boulevard

Richmond, IN

Day: 765-232-5142

[email protected]

Eve: 765-234-6521


§         Adept at planning, managing, and budgeting resources for large LAN/WAN networks.

§         Expert knowledge of hardware and software systems maintenance.

§         Exceptionally qualified to implement Disaster Recovery Plans.

§         Excellent communication skills with a direct, straightforward approach.

§         Tri-lingual: English/Mandarin/Cantonese.


§         MCSE, Certified Microsoft System Engineer (NT), 2002

§         MCP + Internet, Microsoft Certified Professional, 2002

§         CNE, Certified Netware Engineer, 2001

§         CNA, Certified Netware Administrator, 2001

§         CCSE, Certified Checkpoint Security Engineer

§         CCSA, Certified Checkpoint Security Administrator

§         CCNA, Certified Cisco Network Associate (Version 1.0), 1998

§         CCNP, Certified Cisco Networking Professional, 1998



Windows NT/2000/XP, UNIX, Mac, MS Exchange, Novel


TCP/IP, IPX/SPX, PPP, NetBIOS, Netbeui, Ethernet, Token Rings, AppleTalk


IIS Servers, MS Servers, Citrix Servers, NetWare Servers, Cisco Routers


SMS, Open View, NetIQ, IIS 4.0, NetWare, IntranetWare, CheckPoint 2000,


ETC Solutions, Inc.

Senior Engineer/Project Manager for Network Security

Lead the network and help desk team to maintain a system for 600+ users..

§         Technical expert on all network and security issues.

§         Responsible for specialized technical projects including monitoring their progress and hiring contractors.

§         Provide regular testing of network backup and recovery procedures.

toca Institute

Network Engineer

Was responsible for maintaining daily network operations. Ensured backup, disaster recovery, and virus-protection systems were in place. Executed all installations and upgrades.

§         Provided in-house support to technical staff and end-users.

§         Planned project infrastucture changes and upgrades.

§         Used end-user consultations to ensure satisfaction.

MD International


Systems Analyst

Was responsible for analyzing and installing software and communications software. Maintained and developed the LAN/WAN systems. .

§         Provided around the clock, on-site (or by phone) technical support to LAN/WAN networks with over 500+ users across ten offices.

§         Configured and integrated netowrk protocols.

§         Helped determine hardware/software solutions for the network.

George Washington University

Systems Specialist

Configured computer workstations and upgraded/maintained systems. Trained users regarding workstation equipment and peripherals.

§         Developed an in-house library databases.

§         Wrote and revised programming codes for systems.


Masters of Science, Management Information Systems

University of indiana

Bachelor of Science, Computer Engineering

purdue University

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