LAN Administrator (Configuration Management)

Wesley C. Bock
4704 Diamond Cove
North Providence, RI 02911
(401) 353-2493

Summary

• Excellent organization and case management skills.
• Expert knowledge of all computer network systems.
• Dedicated professional with ability to troubleshoot and solve system issues.
Professional Experience

HP Microsystems, North Providence, RI

1982 – Present
Network LAN Administrator
Responsible for core operating functions. Orchestrate computer code storage library operations. Managed systems including configuration and maintenance.

Project Management
• Define requirements then implement code storage for 500+ programmers.
• Streamlined configuration processes which improved efficiency by 40%.

Technical Administration Highlights:
• Directed administration of database for 400 internal business lines.
• Led hardware maintenance and repair for LAN system and individual workstations.

Customer Management Contributions:
• Improved customer satisfaction and retention by providing excellent and understandable end-user advice.
• Built strong partnerships across teams to facilitate better customer support.

Communication and Training Accomplishments:
• Led training and use sessions at customers’ offices.
• Developed user manuals and reporting documents for all products.
Awards and Recognition

• Certificate of Achievement: for excellent product release and end-user training.

 

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