Collections and Credit Manager

Maria G. Wang

4817 West Street

Grand Rapids, MI 49508

(616) 588-8688

PROFILE

Collections & Credit Manager

·       Excellent customer service skills with ability to collect with high success rate.

·       Proven ability to collect bad debt at higher than above average rate.

·       Strategic planner with the ability to improve productivity and motivate personnel.

·       Advanced computer proficiency in all Microsoft Office applications.

Areas of Expertise:

·       Recruiting Staff

·       Training and Development

·       Motivating Personnel

·       Scheduling Staff

·       Performance Assessments

·       Credit Checks

·       Tracking Customers

·       Evaluating New Account Risks

·       Managing Activities

·       Approving Exceptions

·       Credit Scoring

·       Quality Control

·       Call Monitoring

·       Quarterly and Annual Forecasting

·       Budgeting Expenses

EXPERIENCE

RELIANCE ENERGY – Grand Rapids, MI

2001 to 2004

Collections Manager

Promoted to manager for a busy center with over one million accounts.

·       Improved efficiency through training program.

Credit Manager of Business Services

Participated on a team that formulated collections initiatives and practices during transition period.

·       Hired and managed over 100 employees.

·       Personally recruited trained employees from competitor.

·       Worked with VP to formulate collecion policies.

·       Brought down well below industry standard.

·       Implemented a QA program for monitoring collection agents.

SINGLE WIRELESS – Grand Rapids, MI

1992 to 2001

Manager of Collection Services

Coordinated all daily administration.

·       Grew area from 25 collectors to over 100 servicing 2000 accounts.

·       Implemented automated calling system.

·       Improved cash flow by 35%.

·       Completed under budget every month.

·       Lowered bad debt expense by several millions with fraud detection.

·       Decreased turnover by 50%.

Collection Services Supervisor

Managed $200 million in collections annually. Supervised 50 collection agents.

·       Beat collection goals by 120%.

·       Achieved record collection rates.

·       Served as computer system administrator.

CITIGROUP SERVICES, INC. – Grand Rapids, MI

1988 to 1991

Collection Supervisor – Indirect Automobile Division

Managed all collection activities for 25,000. Supervised 200 staff members.

·       Relocated to help company expansion.

·       Reduced average delinquency rate to 5%.

·       Lowered repossessions by 20%.

ADDITIONAL EXPERIENCE:

J.C. PENNY COMPANY, INC.

Collection Supervisor / New Accounts Manager / Authorization Supervisor

EDUCATION

UNIVERSITY OF GRAND RAPIDS – Grand Rapids, MI

1980

Bachelor of Science in Social Work

Training:

·       Critical Skills in Supervision

·       Collections

·       Focused Interviewing

·       Business Ethics

·       Project Manager

·      Credi Professional’s Training

·       Business Collections

·      Microsoft Project

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