General Manager (Hospice)

Mailyn Anderson

1298 Perkins Street

Boise, ID 99345

(609) 425-034

PROFILE

Community Education Representative / General Manager / Medical Social Worker

·       Professional experience includes proven ability to interact well with patients, family members, and hospice staff.

·       Recruited to overhaul a hospice center and return it to profitability. Turned center around in one year by reducing equipment and labor costs and negotiating new contracts.

·       M.S. and Licensing in Social Work.

·       Communicate well with all medical staff, social care workers, and legal personnel.

Areas of expertise include:

·       Cold calling to secure new accounts

·       Managing existing accounts

·       Developing sales plans

·       Cultivating client relationships

·       Problem resolution

·       Healthcare referrals

·       Leading sales meetings

·       Hiring and training staff

·       Employee motivation

·       Employee assessments

·       Assisting in regulation compliance

·       Training presentations

EXPERIENCE

NIELSEN HEALTHCARE – Boise, ID

2000 to Present

General Manager

Charged with improving operations and financially unviable, non-compliant hospice facility.

·       Brought office into compliance through standardizing operations and training staff.

·       Increased profitability, while simultaneously cutting costs.

·       Decreased employee turnover by 25% through use of employee suggestion meetings.

·       Secured new contracts and improved sales department training.

Community Education Representative – Boise, ID

Managed the Northern Idaho region for hospice service sales. Negotiated contracts with hospitals and nursing homes.

·       Consistently achieved 150% of quotas.

·       Cultivated relationships with five physicians and secured contracts with Twin Falls General Hospital.

·       Increased in-service training sessions in hospitals by 25%.

Social Worker, Boise, ID

Conducted psychosocial assessments of patients and theirfamily members.

·       Led medicare compliance and improved data storage.

HOSPICE CARE PROVIDES – Boise, ID

1999 to 2000

Social Worker

Hired to grown hospice company from scratch.

BOISE HEALTH AND REHAB – Boise, ID

1998 to 1999

Director of Social Services

Directed all recreational activities for 140 nursing home residents.

CHILDREN’S PROTECTIVE SERVICES – Boise, ID

1993 to 1995

Child Protective Specialist I & II

Oversaw 120+ cases of reported abuse each month. Worked with adolescents in state custody.

EDUCATION AND TRAINING

IDAHO STATE UNIVERSITY – Pocatello, ID

Master of Social Work – 1998

UNIVERSITY OF HOUSTON – MAIN CAMPUS – Houston, Texas

Bachelor of Science in Psychology – Minor in Sociology – 1993

General Manager Training

Hospice Pre-Survey Seminar

Strategic Sales Training

LICENSURE

IDAHO STATE BOARD OF SOCIAL WORK EXAMINERS – Boise, ID

Licensed Master of Social Work
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