General Manager (Hospitality)

Christopher A. Deaver
654 Hummingbird Lane
Porterville, CA 95988
(559) 651-1084

Objective

A position in hospitality management where successful experience in hotel industry management will be of value.
Summary of Qualifications

• Several years of successful experience in hospitality management.

• Expertise in hotel operations for national operations.

• Human Resource management experience in recruiting, interviewing, employee theft prevention, and personnel development.

• Excellent communication with ability to generate in-depth reports, give large presentations and interact with staff and management from diverse backgrounds.

• Consistently recognized as able to lead teams, execute initiatives, analyze markets, and provide detail oriented management.
Experience

MARRIOTT COURTYARD, Porterville, CA

1999 – Present
General Manager
Selected as General Manager for 200 room facility producing $4 million in annual revenue. Responsible for all hotel operations including staffing, scheduling, accounting, reservations, accounting and security.
• Decreased employee turnover by 35% which improved productivity.
• Improved accounting department with new control procedures.
• Increased guest satisfaction surveys by 25%.

DAYS INN, Bakersfield, CA

1994 – 1999
Accounting Operations Manager
Performed accounting operations for $4 million revenue hotel operation. Duties included budgeting and reporting.

DAYS INN, Bakersfield, CA

1998 – 1999
Operations Manager
Managed all daily operations for hotel. Responsible for staffing, housekeeping, and dining services.
• Improved guest satisfaction scores by 35%.
• Controlled $40,000 housekeeping monthly operation budget.
• Increased productivity through regular staff training.

HOTEL HARRINGTON, Bakersfield, CA

1997 – 1998
Front Office Manager
Served as Front Office Manager for a 400-room, full-service hotel generating $12 million annually. Provided friendly customer service, booked reservations, and manned the multi-line phone.

HYATT HOTEL, Fresno, CA

1997 – 1997
Food & Beverage Manager
Responsible for all food and beverage services at 200 room facility. Managed high-volume hotel cafeteria. Ensured health department compliance and food quality.

Educational

Professional Development

Ongoing course work in: Food Preparation, Ordering & Inventory,  Food & Labor Cost Controls, Maximizing Profits, Customer Service Skills,  Managing Difficult Employees, Security,  Sanitation, Cash Management, and Daily Accounting.

California State University, Bakersfield, CA

1996
B.A., Hotel Administration
GPA: 3.5

HOSPITALITY INTERNATIONAL UNIVERSITY, Los Angeles, CA

1995
B.A., Hospitality Management
GPA: 3.68

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