Manager (Network Systems)

Daniel S. Hawes

267 Red Dog Road

Charlotte, NC 28202

(704) 274-1979

MANAGER: NETWORK SYSTEMS

ARCHITECT: VOICE DATA NETWORKS

Professional with expertise in the telecommunications sector. Demonstrated ability to deliver projects to within budget, deadline and specifications. Recognized for expertise in testing, implementing, and developing projects.

Professional strengths include:

Ÿ       Helpdesk Management

Ÿ       Team Leadership

Ÿ       Training and Support

Ÿ       Project Management

Ÿ       Advanced Troubleshooting

Ÿ       Telecommunication Solutions

Ÿ       Contact Center Implementations

Ÿ       Telecommunication Protocols

Ÿ       Process Reengineering

Ÿ       Network Design and Configurations

Ÿ       Integrations

Ÿ       Customer Relationship

Ÿ       Installations

Technology

• Visible Voice • Avaya Multivantage • Checkpoint Firewall • Routing & VOIP • Cisco Device Interconnection • Microwave Links • Network Configurations over ATM Link

Experience

NC HEALTH, Charlotte, NC

2003–Present

Network Systems Manager

·    Negotiated affordable prices for new technology with tough vendor negotiations.

·    Recruited and trained helpdesk staff and engineers.

·    Improved employee communications by ensuring transparency.

·    Identified need for a service desk system and implemented operations.

Charlotte Solutions, Charlotte, NC

2000–2002

Voice Network Engineer

Successfully implemented call center platforms with no outages, or loss of services.

University of North Carolina, Chapel Hill, NC

1998–2000

Telephone Technician

Oversaw University’s telephone network with over 4000 units. Implemented new updates and repaired faults. Reputed to be problem-solver with excellent communication skills.

Education | Credentials

Cisco Certified Network Administrator

Qualified Telecommunications Technician

Additional training:

Presenting Effectively, Advanced Negotiation Skills, Project Management Masterclass, Best Practice in Project Management, AT & T products and applications.
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