Manager (Training)

Vincent V. Hoskins

1663 Dye Street

Scottsdale, AZ 85223

(480) 778-8612

MANAGER

TRAINING DESIGN  •  PROJECT MANAGEMENT

BUSINESS DEVELOPMENT • CHANGE MANAGEMENT

Determinated, dedicated, disciplined leader with the ability to drive continuous improvement.

Professional strengths include:

•      Business Processes

•      Productivity

•      Marketing Directions

•      Business Needs Analysis

•      Customer Referral Campaigns

•      Team Leadership

•      Project Coordination

•      Relationship Management

•      Revenue Improvement

•      Performance Evaluations

•      Budget Management

•      Policy Creation

•      Operational Management

•      Call Center Operations

•      Program Development

•      Training

EXPERIENCE

TELCOM

1998–Present

Training & Design Analyst

2002-2004

·    Improved employee training to confront knowledge gaps.

·    Led major release of system designed to double end-users and transition to a single platform.

·    Streamlined reporting requirements to free up personnel time for increased productivity.

Business Analyst, Sales & Business Optimization Team

2001-2002

·    Devised strategy to streamline business operations for improved customer relationships.

·    Formulated training system for users.

·    Improved online training materials.

Call Center Training Project Team Member, Call Center Optimization Project

2000

·    Devised a nationwide program to boost sales. Improved sales volume by 135%.

·    Partnered with colleagues to standardize straining programs for sales representatives.

Acting Sales Manager, In Touch

1999

Coached team members to improve performance. Post-coaching sales increased 125%.

EDUCATION & TRAINING

B.S. Marketing
University of Arizona
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