National Account Service Manager

Harris D. Jimenez

4297 Woodside Circle

Tallahassee, FL 32301

(850) 692-3794

Summary of Qualification
• Highly skilled contract negotiator.
• Proven ability to lead high volume capacity planning.
• Proficient in maximizing revenue potential.
• Expertise in executive reporting, marketing strategies, customer service, and staffing.
• Served as point of contact contractual obligations.

Experience
SEMINOLE BUSINESS SYSTEMS, Tallahassee, FL

1999 – Present

National Account Service Manager

Served as National Account Service Manager for  manufacturer with 1500 employees and annual sales volume of $50 million.
• Managed 25 multi-site accounts for customer sites around the country.
• Personally increased revenue by  $5 million.
• Devised automated booking procedure to decrease labor.

SEMINOLE BUSINESS SYSTEMS, Tallahassee, FL

1996 – 1999

Operations Manager

Responsible for all operations and personnel activity. Provided contact for distribution channel.
• Acted as liaison for discussions with vendor regarding freeze on equipment pricing.
• Established team to resolve issues leading to several complaints. Resulted in a 55% decrease in customer complaints.
• Beat sales forecasts by 125% in second year.

SEMINOLE BUSINESS SYSTEMS, Tallahassee, FL

1991 – 1996

Financial/Business Planning Analyst

Provided business planning, forecasting, and strategy for the company.
• Created tracking spreadsheet to monitor all business objectives.
• Analyzed more than $10 million in sales each year.

SEMINOLE BUSINESS SYSTEMS, Tallahassee, FL

1989 – 1991

Contract Administrator-Customer Service

Analyzed and negotiated contracts to ensure customer compliance.
• Helped development team create a pricing tool for contracts.
• Reduced processing of contracts by 35% with standardized terms and forms.

EDUCATION

Florida State University, Tallahassee, FL

B.S., Business Economics, Minor: International Relations, June 1987
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