Operations Manager (Public Transportation)

Stacey Ann Casey
605 Copper Lane
Kennewick , WA 99338
(509) 783-2019

Summary

Manager with 12 years experience in the Transportation Industry. Solid record of cost-cutting, revenue growth and profit margin increase. Superior qualifications in transportation operations management, customer relationship development. Areas of skill and experience include:

• Operations Management     • Strategic Improvement
• Process Improvement     • Production Planning
• Transportation Regulation Compliance
Professional Experience

Tri-State Transportation, Kennewick, WA

2006 – Present
Operations Manager
Managed crew of 54 drivers and supervised operation of facility, including personnel, budgeting, financial reporting, cost-abatement, scheduling, safety and customer relationship coordination.

• Monitored operations of transportation division to ensure on-time delivery and compliance with state and federal regulations.
• Improved service through delivery enhancement initiatives, such as fleet vehicle additions, route improvements, and schedule streamlining.
• Supervised employee/customer relationships and adherence to company policies/rules to enhance customer satisfaction and improve service.

Monk Transport Company, Boise, ID

1992 – 2006
Owner / Manager
Created successful trasnsportation company. Developed all policies and processes for providing superior delivery of commodity goods throughout the Northwest . Provided high-quality customer service, gauranteed on-time delivery and friendly service to all customers.

• Grew annual gross revenues by 300% within 3 years of inception.
• Hired, trained and developed high quality staff of 25 through knowledge in recruitment, selection, and transportation management.

Ultra Couriers, Seattle, WA

1989 – 1992
Driver Dispatch Supervisor / Ramp Supervisor
Managed and trained over 45 drivers including scheduling, dispatching, training and certifying on safe driving techniques. Supervised onboarding of freight from aircraft to trucks, ensuring prompt turn around.

Proficient in mutiple computer sofware applications including: Microsoft Word, Excel, WordPerfect, Windows , Email, Internet, and Access.
Education

University of Oregon , Eugene, OR

1987
B.A., Political Science, Minor: Business
Licenses

CDL License, Class A – Passenger Endorsement

 

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