Operations Manager (Store)

Marion S. Rivera

1500 Coplin Avenue

Phoenix, AZ 85009

(602) 477-6059

Qualification Profile

·       Professional Operations Manager with 5 years experience in organizational management, human resources, finance, business strategy administration, customer care, and relationship management.

·       Proven success streamlining business processes and increasing productivity

·       Dynamic background in market management

·       Comprehensive abilities in implementing cost savings programs that reduce operating expenses.


Bachelor of Science, Business Administration, Emphasis in Marketing & Minor in Sociology (1998)

University of Iowa – Des Moines, Iowa

Professional Background

Home Depot Centers – Raleigh, NC



Respsonsible for directing daily operations within store including operational management, sales, business strategy development, and financial management.

·       Spearheaded efforts to increase sales levels and improve customer satisfaction levels within a Fortune 50 retail home center.

·       Improved corporate controls processes and increased productivity levels.

·       Liaised with multiple top tier suppliers in relationship management, which ensured competitive pricing for all purchases.

ABC International – Englewood, CO



Resonsible for all receiving functions including:

·       Returns, special orders, and draw balancing which resulted in accurate inventory levels.

·       Interacted with warehouse staff ininventory management functions for a corporation that generated $8.5 million in annual sales, Handled shipping logistics regarding in excess of 250 UPS shipment receipts on a weekly basis.

·       Assisted suppliers in order management and streamlining daily warehouse facility processes.

ITO, Inc. – Lincoln, NE



Resonsible for implementing technical support initiatives for various applications. Duties included the following:

·       Supervised the implementation of accounting software for ITO inc including design, testing, implementation and monitoring.

·       Supervised the migration to new software platform for the IT controls division of ITO.

·       Planned and executed training seminars for end-user employees, which increased understanding and proficiency levels among new users.
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