Program Manager (IT)

Ben V. Alexander
3645 Matthews Street
Hanover, IL 61041
(815) 591-5025

Summary

A hardworking, results-focused Program Manager with advanced knowledge of information technology across industries. Combine successful team building capabilities and excellent technical, communication, presentation, and customer service skills.

• Manufacturing Operations     • Continuous Process Improvement
• International Partnerships     • Strategic Planning
• Business Analysis     • Customer Relationship Management
• Financial Analysis     • Personel Development
• Product Development     • Manufacturing Operations

Achievements

• Implemented and managed program to ensure customer and OEM satisfaction. Tracked equipment and resources.

• Recognized for excellent customer relationships. Cultivated customer relationships which increased revenues 85%.

• Improved practices and procedures throughout manufacturing area to increase mean time between failures, system availability, and on-time shipments.

Professional Experience

HANOVER MECHANICAL, Hanover, IL

2000 – Present
NOVELLUS PROGRAM MANAGER
Semiconductor services group with 500 employees throughout the Europe and North America.

• Manage operations and manufacturing personnel. Hire, train and schedule operations and employees.
• Developed strong customer relationships which increased service calls by 200%.
• Established accounts with key suppliers to provide non-proprietary parts, which improved profit margin by 40%.
• Implemented new response time policy which cut average response time by 25%.

HABIL, Hanover, IL

1993 – 2000
TECHNICAL SERVICE MANAGER
Large organization which provides equipment leasing and financing services to venture capital backed companies

• Completely responsible for all manufacturing and remanufacturing operations.
• Cross trained employees to work without supervision which reduced manufacturing cycle times by 25%.
• Improved employee morale which reduced manufacturing time by 30%.

NOVARTIS CORPORATION, Hanover, IL

1987 – 1993
MANUFACTURING MANAGER
Supplier of manufacturing systems employing over 2000 people around the globe.

• Responsible for 200 personnel and all manufacturing activities.
• Developed incentive programs which reduced ineffeciencies and errors.
• Achieved 100% on-time delivery rate.
• Provided training on workmanship standards that met production and shipment goals.

Education / Training

Completed courses in: Conflict Management,Time Management, Problem Solving/ Decision Making, Strategic Management, Project Management, Concept I Operation and Maintenance, Resource Management and Financial Performance, and Clean Room Training.

Proficient in – Microsoft Word, Excel, Visio, Microsoft Project, PowerPoint
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