Program Manager (Nonprofit)
Susan J. Soto
2283 Forest Avenue
New York, NY 10004
(646) 835-7248
PROGRAM MANAGER
Health Advocacy ~ Community Outreach ~ Public Awareness ~ Relationship Building
Dynamic professional with proven track record of success in program management, project implementation, and community outreach. Adept at leading public outreach initiatives which serve diverse communities.
Key Qualifications include:
Program Planning
Project Evaluation
Media Relations
Employee and Volunteer Training
Grant Creation
Project Coordination
Proficient in Microsoft Office, QuattroPro, Access, FileMaker Pro
EDUCATION
Rutgers University
Bachelor of Science in Psychology – 1998
EXPERIENCE
Generic Alliance, New York, NY
2002–present
Regular promotion to increasingly responsible positions.
Outreach Program Manager
Direct outreach program activities for an international health organization.
Help create health policy issues and promote education to policymakers.
Contributions include:
· Community Partnerships: Successfully leadership efforts led to improved communication and stronger relationships between local and national partners.
· Community Outreach: Increased the level of participation of minorities through consistent education and meaningful outreach activities.
· Relationship Building: Developed presentations which spurred support.
· Public Relations: Improved company’s image in communities through workshops and forums.
Actuate System, Inc. (formerly Pettison Information Technology), New York, NY
2001–2002
Quality Control Consultant
Conducted coordination of operations at multiple medical facilities nationwide. Supervised and trained over 300 personnel.
Contributions include:
· Project Coordination: Investigated databases of more than 400K patient records to screen for duplications.
· Problem-Solving: Improved accuracy of records by 85%.
· Technical Writing: Wrote manual which was used to train staff.
OTHER EXPERIENCE
Booz, Allen & Hamilton, Inc., Jersey City, NJ
2000–2001
Administrative Assistant
· Data evaluation: Centralized date for information portal.
Rutgers University – Neuroscience Lab, Piscataway, NJ
1996–2000
Rutgers School of Medicine – Pharmacology Department, New Brunswick, NJ
1996–2000
COMMUNITY INVOLVEMENT
Counseling: Volunteer, CONTACT, a crisis hotline.
Support: Provide cleaning services for women’s crisis center.
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