Program Manager (Nonprofit)

Susan J. Soto

2283 Forest Avenue

New York, NY 10004

(646) 835-7248

PROGRAM MANAGER

Health Advocacy ~ Community Outreach ~ Public Awareness ~ Relationship Building

Dynamic professional with proven track record of success in program management, project implementation, and community outreach. Adept at leading public outreach initiatives which serve diverse communities.

Key Qualifications include:

Program Planning

Project Evaluation

Media Relations

Employee and Volunteer Training

Grant Creation

Project Coordination

Proficient in Microsoft Office, QuattroPro, Access, FileMaker Pro

EDUCATION

Rutgers University

Bachelor of Science in Psychology – 1998

EXPERIENCE

Generic Alliance, New York, NY

2002–present

Regular promotion to increasingly responsible positions.

Outreach Program Manager

Direct outreach program activities for an international health organization.

Help create health policy issues and promote education to policymakers.

Contributions include:

·    Community Partnerships: Successfully leadership efforts led to improved communication and stronger relationships between local and national partners.

·    Community Outreach: Increased the level of participation of minorities through consistent education and meaningful outreach activities.

·    Relationship Building: Developed presentations which spurred support.

·    Public Relations: Improved company’s image in communities through workshops and forums.

Actuate System, Inc. (formerly Pettison Information Technology), New York, NY

2001–2002

Quality Control Consultant

Conducted coordination of operations at multiple medical facilities nationwide. Supervised and trained over 300 personnel.

Contributions include:

·    Project Coordination: Investigated databases of more than 400K patient records to screen for duplications.

·    Problem-Solving: Improved accuracy of records by 85%.

·    Technical Writing: Wrote manual which was used to train staff.

OTHER EXPERIENCE

Booz, Allen & Hamilton, Inc., Jersey City, NJ

2000–2001

Administrative Assistant

·    Data evaluation: Centralized date for information portal.

Rutgers University – Neuroscience Lab, Piscataway, NJ

1996–2000

Rutgers School of Medicine – Pharmacology Department, New Brunswick, NJ

1996–2000

COMMUNITY INVOLVEMENT

Counseling: Volunteer, CONTACT, a crisis hotline.

Support: Provide cleaning services for women’s crisis center.
Click here to Program Manager (Nonprofit) in word

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