Retail Operations Manager

Bonnie J. Glover  

3286 Twin House Lane

Walker, MO 64790

(417) 465-9270

MARKETING ~ RETAIL OPERATIONS

Sales ~  Customer Service ~ Management

·       Highly organized with customer-focus.

·       Able to lead team members to productivity and efficiency.

·       Able to work without supervision and prioritize tasks effectively.

·       Superb communication and interpersonal skills. Diplomatic and empathetic listener.

·       Computer proficient in all Microsoft Office applications and retail management software.

Expert knowledge of:

·       Retail Sales

·       Marketing

·       Inventory Planning

·       Customer Service

·       Merchandising

·       Supervisory Oversight

PROFESSIONAL EMPLOYMENT

Waterford USA, Inc. – Walker, MO

1996 – Present

Manager

Lead 25 sales associates to meet corporate sales objectives.

·       Accountable for profit and loss activities. Regularly beat sales quotas and lower costs.

·       Utilized market research to target marketing.

·       Train associates to provide superb customer service. Customer service ratings improved by 75%.

·       Prepare accurate, monthly, financial reporting.

·       Created unique promotional materials which improved holiday sales by 55% above average.

McKenny Square – Walker, MO

1990 – 1996

Manager

PROFESSIONAL ASSOCIATION

American Marketing Association, Member

EDUCATION / CONTINUING EDUCATION

Numerous workshops/seminars include:

Teaching Customer Service  •  How to Motivate

B.A., Business Administration

Major: Business Management and Marketing

Missouri State University
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