Senior Manager (Telecommunications)

Henry J. James

2596 Quarry Drive

Dothan, AL 36301

(334) 815-5170

Executive-Level Management Professional

TELECOMMUNICATIONS • INFORMATION TECHNOLOGY • NETWORK PLANNING

Driven professional with expertise in telecommunications and IT management.

SPECIALIZED SKILLS

Operations Support Systems:  NMA, MARCH, SCCS, WFA, and UNIX

Telecom Switch Technologies:  NORTEL, SIEMENS (EWSD), and 5ESS

Training Networks:  Token Ring and Novell

Network Environments:  T-Carrier, ATM, LAN/WAN, and NOC/SCC

Protocols:  SNA, SDLC, IPX/SPX, and X.25

Internet:  HTML

Software:  Microsoft Word, Excel, Project, and Power Point

CAREER ACCOMPLISHMENTS

·    Improved company revenues by $400 million per month through increased processing efficiency.

·    Streamlined all processes and procedures in engineering and facilities for company.

·    Designed standardized processes for all operations.

PROFESSIONAL EXPERIENCE

Senior Manager-Telecom Group Systems, United States Communications

1999-present

Program Manager GTE/Bell Atlantic IT Merger

·    Spearhead and lead improved communication processes.

·    Develop and implement strategic plans to consolidate timelines and competing commitments.

·    Ensure compliance with FCC regulations.

Event Pre-Processor/Strategic Billing

·    Supervised 45 personnel including analysts and office staff.

·    Improved relations between clients and development personnel.

Senior Staff Member, Communication Solutions, Dothan, AL

1997-1999

Telecommunications Maintenance Network Solutions

·    Created innovative solutions for clients.

·    Led development to improve for telecommunications service platforms.

First Office Application

·    Consulted customers regarding hardware and software needs.

Communications Specialist, Manager/System Administrator

Ameritech

1976-1997

·    Wrote standardized procedures and testing requirements.

·    Configured complex telecommunications systems.

·    Repaired software and hardware compoments.

EDUCATION

Bachelor of Science in Computer Science, Trinitas College

TRAINING

Management and Organizational Behavior

Corporate Human Resources

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