Certified Technician (Best)

Delma L. Campbell

37 Smith Road, Norcros, GA 30071  / Tel# (770) 896-9111 Email: [email protected]

Certified Technician

SUMMARY

Expert and certificed Automotive Technician. Expertise in maintenance and repair of foreign engines. Proven ability to lead technicians to perform accurate repairs and provide superb customer service.

SKILLS

·         Shop Operations

·         Customer Service

·         Technical Expertise

·         Transmissions

·         Engines

·         Shocks

·         Auto Body Repair

·         Alignment

·         Emissions

·         Electrical Systems

·         Heating and Cooling Systems

·         Brakes

EXPERIENCE

Valleyview dealership, Norcros, GA

2000 – Present

Certified Technician

Managed a staff of 20 service providers. Responsible for all hiring and training. Approved repairs and handled complex repairs.

·         Motivated mechanics to excellence with use of motivational techniques.

·         Implemented time-saving efficiencies.

·         Used customer service surveys to make improvements.

·         Had great record of referral business.

colfax cars, Norcros, GA

1995 – 2000

ASE Certified Technician

Served as technician for engine and transmission repari. Supervised all other technicians.

·         Introduced computerized diagnostic tools.

·         Trained staff on updated service rules.

·         Evaluated staff for promotions.

·         Met with customers to ensure 100% customer satisfaction.

woody’s Automotive, Norcros, GA

1992 – 1995

Automotive Technician

Performed maintenance of automobiles. Took seminars to improve knowledge.

·         Improved tool skills to ensure efficiency.

·         Repair rate 25% higher than industry standard.

·         Taugh assistants safe procedures and methods.

·         Received the “Top Mechanic” award first year.

Jjs  Autoworld, Norcros, GA

1990 – 1992

Service Technician

Perfeced service technician skills. Became adept at all major repairs.

·         Improved skill in automotive diagnosis and repairs.

·         Formalized safety standards.

·         Taught customers on proper maintenance.

·         Handled customer inquiries.

EDUCATION

Associate of Arts (Automotive Repair), 1990

LAL Tech., Norcros, GA

CERTIFICATIONS

Master Technician, ASE Blue Seal of Excellence
Certified A/C Technician

 

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