Guest Services Director

Mary R. Burgess
3252 John Daniel Drive
Jefferson City, MO 65101
(572) 690-9780

Summary of Qualifications

Experienced professional with expertise in the Service and Hospitality.

Key skills include:
• Presentations     • Passenger Interaction     • Travel Coordination
• Safety Inspections     • Quality Control     • Training and Instruction
• Inventory Management
• Tour Direction     • Problem Resolution

Certifications:
• CPR
• Food Safety
• Emergency Support
Professional Experience

Mississippi Cruises, Branson, MO

2000 – Present
Guest Services Director
• Assist passengers in boarding and pre-boarding functions. Checked baggage and coordinated with captain, decks, and catering.
• Greet 200+ passengers per day as they come aboard and socialize with them during the trip. Make presentations regarding river sites.

River Cruises, Branson, MO

1995 – 2000
Cruise Director
• Provided guided boat tours of the Mississippi River to ensure the comfort and enjoyment of guests.
• Designed advertising campaign to improve relationships with the Chamber of Commerce.

Randy’s Car Rental, Branson, MO

1994 – 1995
Reservationist
• Helped upwards of 300 customers per day with car reservations and rental car returns. Awarded excellence in service award.
• Resolved customer disputes and handled maintenance issues.
Education & Training

University of Missouri

Bachelor of Arts, Business
Training Seminars in: Public Speaking and Customer Relations

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