Inside Sales Support Representative

John N. Mitchell

641 Parrish Avenue

Santa Clara, CA 95954

(831) 251-7688

PROFILE

Inside Sales Support Representative

·       Proven expertise in supporting inside sales and  key accounts.

·       Dedicated to exceeding customer expectations.

·       Effective at improving communications and increading production.

·       Computer skills include Microsoft Office, SOPIC, and IMS.

Areas of Expertise Include:

·       Building customer relationships

·       Supporting sales representatives

·       Answering customer requests

·       Entering accurate data

·       Order processing quotes

·       Handling special orders

·       Order confirmation

·       Order expedition

·       Tracking orders

·       Resolving disputes

·       Refund processing

EXPERIENCE

MANTINE, Inc. – Santa Clara, CA

1998 to Present

Inside Sales and Customer Service Representative

Assist outside sales in management of customer accounts across the Southwest and Pacific Northwest. Daily orders average $50,000+.

·       Identified weak link in distribution and improved customer relations by 25%.

·       Saved 10 weeks in production by changing processing plant.

·       Reduced project time by 85% through automation and standardization of forms.

·       Organized employee incentive events which boosted sales by 10%.

·       Developed a policy and procedures manual which trained employees on international relations.

TANDEM Distribution – Santa Clara, CA

1986 to 1998

Assistant to Comptroller

EDUCATION

Santa Clara College,  B.S. Accounting
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