Member Service Counselor

Jean B. Coleman
3426 Adams Drive
San Angelo, TX 76903
(979) 305-8467

Education

Central Texas University, San Angelo, TX

2002
B.A., Psychology, Minor: Fine Arts

San Angelo Community College, San Angelo, TX

2000
A.A., General Studies

San Angelo Polytechnic Institute, San Angelo, TX

2002

National Institute of Health

Capabilities

• Persuasive and persistent.
• Adapt to diverse work environments and thrive under pressure.
• Customer -focused
• Highly organized with analysis skills.
• Superb telephone manner
• Proficient in PC and Mac software applications
• Complete clerical tasks with speed and efficiency
• Good listener
• Excellent presentation and speaking skills

Achievements

• Provide calm and professional manner under pressure
• Help customers identify needs and offer solutions
• Regularly cross-sell products
• Awarded community volunteerism certificate for volunteer service

Experience

Association of Texas (AAT), San Angelo, TX

2000 – Present
Member Service Counselor

Sexual Assault Crisis Center, San Angelo, TX

1999 – Present
Counselor/Hotline Operator

Spectrum Computers, San Angelo, TX

1997 – 2000
Customer Solutions Representative

Griner Service Manufacturing, San Angelo, TX

1994 – 1997
Customer Solutions Representative
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