Ombudsman

David M. Smith

3864 Reeves Street

Appleton, WI 54913

(920) 765-1234

Highly qualified project manager. Known for excellent communication skills and dynamic administrative and organizational ability.

PROFESSIONAL SUMMARY

·       Effective professional trainer.

·       Skilled communicator.

·       Highly motivated leader.

·       Successful team builder

PROFESSIONAL WORK EXPERIENCE

Constituent Services, District Congressional Offices

2000 – Present

Passport Officer

Able to effectively interact with internal and external customers to resolve and investigate issues and concerns. Author of innovative solutions to problems ensuring proper, timely resolution options.

RFA and Associates

1996 – 1999

Chief Operating Officer

Created and directed program components, providing personalized instruction and educational experiences for students on a national level. Promoted technology usage to increase learning and support mentoring. Developed and implemented program procedures, policies and evaluation systems. Designed and implemented effective staff training programs. Supervised the yearly recruitment of 500 students and 100 adult mentors/volunteers at 6 program sites.

Appleton Community Center, Appleton, WI

1994 – 1997

Elected Member, Board of Governors

Provided strategic administration and oversight of multi-purpose organization with over $3.2 million per annum tax revenues. Successfully created and implemented marketing program that increased voter awareness and understanding, resulting in highest-ever recorded voter turnout. Designed, development, and implemented Board orientation and instruction program. Organized and oversaw national recruitment campaign for Executive Director. Developed vision and drove successful implementation of computer center for community access.

EDUCATION

ABD, University of Wisconsin, School of Public Administration

Completed all doctoral-level coursework, specialization in National Security Issues

Master of Arts, Rider College, Program for Administration

Bachelor of Arts, Montclair State College, Social Sciences and Education
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