Operations Administrator

Marion A. Jones

555 Harmon Place

Reading, PA 19602

(267) 891-0987

OFFICE MANAGER / ADMINISTRATIVE ASSISTANT

·        Experienced administrator with strong organizational skills, attention to detail, and meeting deadlines. Design systems and procedures to maximize workplace efficiency and boost profits.  Create enthusiasm in others. Expertise includes:

·       Efficient Office Management

·       Enthusiastic Organizer

·       Excellent Problem Resolution Skills

·       Strong Customer Service

·       Superior Telephone Skills

·       Great Event Planner

·       Clear understanding of business admistration. Ability to assess organizational needs and determine strategy to implement strategy to enhance efficiency and productivity at the administrative level. Experience in multi-tasking and working while unsupervised; Motivated leaner and team builder.

·       Proficient in all standard computer software applications including but not limited to MS Word, Excel PowerPoint, Access, and Publisher.

PROFESSIONAL EXPERIENCE

American Public Accounting LLP – Reading, Pennsylvania

2002 – Present

OFFICE ADMINISTRATOR

·       Provided first-class administrative support to over 50 personnel (Auditors, Tax Accountants, IT Personnel, Directors, and Partners ) for Public Accounting firm with clients world. Collaborated with Partners on daily basis; assembled and provided weekly productivity updates. Provided adminstrative support in re-organization of North-East Sub-area. Improved adminstrative processes to streamline and increase administrative staff efficiency:

·       Created inter-office “checks and balances” process to ensure compliance regulations were satisfied; corrected errors.

·       Brought state and federal guidelines to employees’ awareness, reducing errors and in turn speeding the loan process and improving customer service.

·       Coordinated monthly staff meeting, providing opportunities to share experiences and solutions. Facilitated relationships with lenders, appraisers, title companies and customers.

·       Purchased office supplies. Negotiated with sales reps for advertisements. Collected data to process bi-weekly payroll in timely fashion.

·       Organized annual holiday party, inviting customers, affiliated lenders, realtors, contractors and other members of the community.

Grant Thorton LLP. – Philadelphia, Pennsylvania

2000 – 2002

OFFICE MANAGER

·       Managed administrative staff and coordinated scheduled events in office including meetings, events and PCAOB audits. Oversaw the ordering of office supplies and ensured organization of office supplies and equipment maintenance.

·       Planned and coordinated office wide service projects in the comunity, including service opportunity need identification, timing, and execution.

Key Bank LLC – Renton, Pennsylvania

2000

CLERICAL TECHNICIAN

·       Proficiently and effectively performed general office administrative tasks: organized files, stewarded multi-line telephone, and coordinated mass mailings to in house staff and customers.

EDUCATION

Human Services coursework, Pennsylvania University – Philadelphia, Pennsylvania

High School Diploma, Hanford High School – Merrel, Pennsylvania
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