Quality Assurance Professional

Anita P. Foster

3850 Tyler Avenue

Miami, FL 33128

(305) 329-2587

Quality Assurance Manager / Customer Service Manager / Data Analyst

Quality Assurance professional with management experience. Proven ability to improve efficiency of personnel while exceeding customer service expectations. Dedicated and hardworking with an eye for detail.

SUMMARY OF QUALIFICATIONS

·       Highly efficient and organized with strong planning skills.

·       Able to make sound judgements in pressure situations.

·       Creative problem solver focused on customer-service.

AREAS OF EXPERTISE

·       Confidential Data

·      Project Management

·       Office Management

·       Training & Development

·       Crisis Communications

·       Medical Billing

·       Problem Resolution

·       Medical Records

·       Accounts and Finances

·       Procedure Development

EDUCATION

University of Phoenix, Fort Lauderdale, FL

2003-Present

Bachelor of Science, Criminal Justice

Florida University, Fort Lauderdale, FL

2000

Associate, Business Administration

Fort Lauderdale College, Fort Lauderdale, FL

1992

Certified Medical Assistant

COMPUTER / CLINICAL AND MEDICAL SKILLS

·       Microsoft Word

·       Internet

·       Groupwise

·       Direct Patient Care

·       Stress EKGs

·       PowerPoint

·       Novell

·       Postpartum

·       Skin/Venipuncture

CREDENTIALS AND CERTIFICATIONS

·       Registered Medical Assistant

·       First Aid Certified

·       OHSA Certified

·       CPR Certified

·       Water Safety Trained

·       Fire Safety Certified

EMPLOYMENT HISTORY

Broward Hospital District, Fort Lauderdale, FL

1999 to Present

Quality Management Secretary

Provide administrative support to busy quality control and management operations department. Enable communication between physicians, patients and relatives. Coordinate work schedules for ten personnel to to ensure continuouts staffing.

·       Improved tracking which reduced errors by 95%.

Broward Hospital District, Fort Lauderdale, FL

1996 to 1999

Physician Office Specialist

Provided accurate and efficient data entry services for insurance companies, hospitals, insurances, medical offices and pharmacies. Analyzed data entry systems implemented improvements which were adopted throughout the office.

·       Created standard template for input information to ensure consistent and comprehensive records.

Novartis, Fort Lauderdale, FL

1994 to 1996

Front Desk Manager

Directed all administrative operations for busy reception desk. Handled all inquiries and directed patients, physicians and administrative workers. Handled all information with discretion and confidentiality.

·       Motivated team members to focus on quality and improvement of daily operational procedures.

·       Was redognized by physicians and patients for diplomatic and compassion when handling problems.

Novartis, Fort Lauderdale, FL

1992 to 1994

Medical Assistant

Helped evaluate needs and provide appropriate care to patients in inpatient and emergency environments.

·       Provided support as medical technician to over 2000 patients each month.

·       Conducted initial evaluations of patients.

·       Maintained organized, comprehensive, and accurate medical records for patients.

 

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