Systems Technician

Dale Wong

604 Harmony Lane

Pleasantville, CA 94588

(925) 555-1234

Systems Administrator, Corporate Headquarters

PROFESSIONAL QUALIFICATIONS

·       Expert systems adminstrator with several years of successfully leading teams in a corporate environment.

·       Exceptional Customer Service.

·       Effective problem solver and decision maker.

·       Positive team player who leads others to success; works well with tight deadlines.

·       Works to deliver projects on time and within budget.

·       Effective business manager; good supervisor and team leader.

·       High work ethic, dedicated, and goal-oriented.

·       Several years of employee service and achievements within top corporations.

·       Proven career history, consistently working extended work weeks.

·       Flexible and willing to work hard to achieve project completion ahead of deadlines.

·       Leadership—Managed 20+ associates.

·       Project Management—Developed global projects utilizing more than 4000 employees.

·       Project Team Player—Developed community outreach program.

·       Budget Experience—Responsible for $2.3 annual budget.

·       Quality Minded—Achieved 100% accuracy for 3 years.

TECHNOLOGY CERTIFICATION COURSES

Novell Netware

Microsoft Networking

Administering Microsoft Windows

Supporting Microsoft Windows

Internet Working

Supporting Microsoft NT

Citrix Metaframe

Creating and configuring a web server

COMPUTER SOFTWARE EXPERTISE

Veritas Backup Exec

Windows NT Workstation

Windows NT Terminal Server

Windows 2000 Server

Novell Netware 4.1–5.0

Microsoft Office Suites

WordPerfect Office Suites

Marriott Proprietary Software RightFax

Accuterm

PICK

Windows 95/98/XP

ArcServe

PC Authorize

MacAfee AntiVirus

EDUCATION

Microsoft Certified System Engineer 2000

Citrix Certified Administrator

Microsoft Certified System Engineer Courses

Bachelor of Science Degree in Public Administration/Political Science

PROFESSIONAL EXPERIENCE

MARRIOTT CORPORATION

1998 to Present

Systems Technician. 2002 to Present

Established and administered network physical layer including Cisco routers, switches, gateways, servers, NICs and cabling. Configured workstations for various languages including Spanish, Portuguese and Japanese. Resolved conflicts by researching product capabilities.

Team Leader—Fulfillment Services. 1998 to 2002.

Supervised 19+ Associates engaged in resolving customer problems, certificate fulfillment, and inventory control. Developed and revised procedures for maintaining a zero–defects environment. Supervised weekly fulfillment process.

Reviewed customer complaint responses for accuracy and compliance to program policies and procedures. Advised subordinates of resolutions to customer complaints. Planned and developed standards for quality assurance. Streamlined award redemption process and fulfillment procedures.

KOMATSU EQUIPMENT, INC.

1998

Systems Technician/Database Administrator

Provided support for 155 users at corporate headquarters. Configured routers, mux modems and telephone equipment for new equipment rental operation.

K&R BEDSPREADS, INC.

1997

Office Manager/System Support Specialist

Maintained Windows NT 4.0 network of 10 computers running Windows 95 clients.  Monitored network performance to ensure communication with users. Worked with management and staff to resolve computer software and hardware problems. Performed daily backups of server files.

LOVELESS ENTERPRISES, INC.

1991 to 1997

Public Involvement Administrator/National Marketing Director

Coordinated development team in creating public involvement plans for firms bidding to obtain federal and state contracts. Marketed the owner’s public speeches and seminars.

AWARDS & HONORS

Star Employee of the Year

Associate of the Month

Eagle Scout.  Boy Scouts of America.

ACADEMIC ACHIEVEMENTS

Graduate Studies Scholarship.

Bamberg Scholarship

Internship
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