Travel Agent (Best)

Jean L. Potts

1829 Kincheole Road, Stayton, OR  97383 / Tel# (503) 509-9644 Email: jeanlpotts@text2re.com

Travel Agent

SUMMARY

Travel expert with experience in planning destination travel for corporations, groups and individuals. Grow business by ensuring excellent customer service to earn referrals and repeat business. Earned reputation as knowledgeable and reliable travel planner.

KEY ACCOMPLISHMENTS

·         Directed start up of company. Managed all daily business operations and marketing initiatives.

·         Instituted advertising campaign which increased annual revenue by 35%.

·         Earned brand recognition by targeted marketing campaign.

·         Captured several key accounts from competitors..

EXPERIENCE

RIRIE Travel Services, Portland, OR

2000 – Present

Travel Agent

Managed a staff of ten travel agents and led all daily business operations. Maintained accurate and effective records.

·         Created and implemented sales and marketing strategies, establishing an extensive client base which contributed to significant sales growth; personally booked between $5,000 to $15,000 worth of business per week.

·         Earned 100% customer satisfaction status. Travel extensively to maintain market awareness.

·         Focus on earning referrals.

·         Negotiated beneficial supply contracts to cut cost by 25%.

COASTAL Conventions, Inc., Eugene, OR

1996 – 2000

Corporate Travel Agent

Managed corporate travel department for busy corporation. Travel included special event planning and business seminars.

·         Designed company’s operations manual which resulted in 10% greater efficiency.

·         Led graphic designers to coordinate marketing materials

GATEway Travel, Inc., Eugene, OR

1994 – 1996

Travel Consultant

Made travel arrangements for a diverse group of clients. Reserved cruises, airline, and railway travel for customers. Also arranged destination seminars and specialty tours.

·         Worked for corporate customers with urgent needs.

·         Compiled a catalog of hotel accommodations for range of budgets.

·         Wrote travel tip brochure for foreign travellers.

The RomanTIC Agency, Eugene, OR

1993 – 1994

Administrative Assistant

Provided administrative support for 10-person office, including filing, word processing, supplies inventory, reception, voice mail and e-mail messaging, and appointment scheduling. Developed travel itineraries for business travel and organized travel documents for senior staff.

·         Filed and organized for greater efficiency.

·         Developed list for mailing advertisements.

·         Automated scheduling system for executives.

·         Designed letterhead.

EDUCATION

Bachelor of Arts (Business Administration – Hospitality Management), 1993
University of Oregon, Eugene, OR

AFFILIATIONS

American Society of Travel Agents, Member

Institute of Certified Travel Agents, Member

 

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