Sample Resume

Helen D. James
288 Simons Hollow Road
Thompson, PA 18465
(570) 727-2733

Summary

Software expert with management experience. Adept at conceptualizing and directing development of high-tech software solutions for clients.
Selected Accomplishments

•    Recognized by management for cost-effective, timely solutions.
•    Led dramatic improvements in processes to deliver productivity improvements and quality personnel development.
•    Reduced costs of software development by 15% through effective defect prevention strategies.
Core Competencies

• Quality Processes     • Project Management
• Software Design     • Process Redesigns
• Change Management     • Marketing
• Product Roll Out     • Technical Presentations
• Personnel Development     • Process Planning
Employment Experience

Thompson Park Software, Thompson, PA

1997 – Present
SENIOR QUALITY ASSURANCE ENGINEER
Responsible for leading systems software and communications development. Lead all quality assurance advances and responsible for driving improvments.

• Deliver products on time and on budget.
• Regularly lead error-free product releases.
• Wrote manual for quality assurance.

PAT Solutions, Thompson, PA

1989 – 1997
SYSTEMS ENGINEER
Directed cross-functional teams in upgrade, maintenance and product release operations.

• Implemented training courses to end users which resulted in a 96% pass rate.
• Represented company at International Symposium.
• Delivered high-tech seminars for management and system engineers.
Technology Overview

Quality Standards and Methodologies
PDM Product Development Methodology
• AS/NZS ISO 9001-2000
• ISO/IEC 12207 Software Lifecycle
• CMMI/SE/SW: Integrated Capability Maturity Model for Systems Engineering and Software Development
• Kaizen

Project Management Tools
Microsoft Project, Pert Time/Cost/Manpower
PM Body of Knowledge

Programming Languages
Cobol, PL/1, SQL,  HTML, Java, JavaScript,  C++, VSS OLE, XML, XDC

Platforms and Networks
VTAM, XOT, X25, OSA, Windows XP, Windows NT, LAN/WAN

Qualifications and Training

University of Pennsylvania

1995
Certified in Software Quality,

University of Pennsylvania

1994
B.S., Computer Sciences

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