Technical Support (MIS)

Jeremy M. Welch
4384 Winding Way
Pawtucket, RI 02860
(401) 728-7638

Objective

Position in Technology, applying skills and knowledge from Master’s Degree in Management Information Systems and contributing to a stable technology infrastructure to support business goals.
Education

Providence University, Providence, RI

2001
M.A., Management Information Systems

WProvidence University, Providence, RI

1999
B.S., Marketing
Technical Skills

•    DATABASE MANAGEMENT SYSTEMS: Microsoft Access 97/2000 and Lotus Approach
•    OPERATING SYSTEMS: Windows 95/98, Unix, exposure to Windows NT and Windows 2000
•    PROGRAMMING LANGUAGES: C/C++, Visual Basic 5.0, exposure to HTML and JAVA
•    DESKTOP APPLICATIONS: Microsoft Office Suite 97 and Microsoft Project
Relative Experience

RB Promotions, Pawtucket, RI

2001 – Present
Director of Marketing
• Oversaw and managed the marketing and promotion of various entertainment artists and special events.
• Established marketing directives for East and West Coast affiliates.
• Planned and forecasted marketing and promotion budget, and managed artists’ bookings and travel arrangements.
• Developed marketing strategies that effectively targeted various ethnic communities for the promotion and advertising of various events.
• Managed and setup promotional tours such as The Caribbean Kings of Comedy and Comedy Picante
• Involved with the creation and distribution of flyers and supervising event promoters that distributed flyers to the public

Providence University, Providence, RI

1999 – 2001
Sr. Graduate Assistant
• Supervised and maintained a staff of 52 student workers at the University Center.
• Planned, developed, and implemented staff training on operations, technical troubleshooting, and support on computer laboratory equipment, as well as time management and customer service skills.
• Oversaw and maintained computer lab and provided technical assistance, including troubleshooting desktop applications and hardware issues.
• Assisted with special projects that involved the setup of laboratory’s Local Area Network, creating simple database management systems using Microsoft Access and Lotus Approach, as well as utilizing C/C++ and Visual Basic to develop custom programs and forms.
• Developed web pages using HTML and JAVA for training purposes.
• Installed and configured hardware and software components.

Providence University, Providence, RI

1995 – 1999
Computer Lab Operations Manager
• Scheduled and conducted training on providing technical support for desktop applications, in addition to customer service and time management techniques for laboratory staff.
• Planned and forecasted department budget as well as processed staff payroll.
• Assisted with technical support and resolving software and hardware issues
• Utilized Microsoft Project Manager for various projects, which included the development and implementation of computer lab projects for staff
• Provided internal customer care that maintain positive relationships between staff and lab participants
• Promoted to Sr. Graduate Assistant of Operations and Computer Lab

 

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