Technical Support (Recent Graduate)

Victor D. Kearney
2712 Southside Lane
Los Angeles, CA 90029
(323) 669-2932

Hiring Assets

• Ability to deliver high-tech solutions for a range of business issues. Expertise in analysis and solutions  development.
• Outstanding communcation skills with the ability to interface effectively with customers to colleagues to senior executives..
• Fluent in French, English, and Portuguese.

• Troubleshooting     • Installation
• Diagnosis     • Maintenance
• Testing     • Customer Support
• IT Training
Technical Proficiency

•    Languages: Java, , C++,  HTML,  RPGIV
•    Operating Systems: Windows 95/98/NT, Windows 2000 Pro, DOS, Linux,
•    Software Applications: MS Office 2000, MS Front Page 2000
•    Databases: Oracle 8
•    Other: TCP/IP, ICMP, Web Server, Image
Education

UNIVERSITY OF SOUTHERN CALIFORNIA, Los Angeles, CA

2002
Bachelor of Science, Business Computer & Information Systems
GPA: 3.5.4.0, Relevant Coursework:  Systems Analysis & Design, Database Design,  Network Security, Firewall Design, Logistics, General Management, Marketing, Business Law, and Accounting.
Leadership & Team Activities
• Business Information Systems Club
• E-Business Club

TECHNICAL COLLEGE, Los Angeles, CA

2002
A.A.S., Computer Programming
GPA: 3.9/4.0
Relevant Successes & Contributions

UNIVERSITY OF SOUTHERN CALIFORNIA

2000 – Present
Systems Administrator Survey Lab
• Administer and support two servers and stations for Survey Lab.  Commended for professionalism on a 24/7 on-call basis.

• Supported hardware and software for500+ computer laboratory. Led team after just three months on the job. Grew staff from two team members to five. Worked with faculty to resolve network issues. 98% measured resolution rate.

• Supported hardware/software problems on Windows and Mac systems. Provided customer training on site and via phone.
Employment While Financing College

Survey Lab – UNIVERSITY OF SOUTHERN CALIFORNIA

2000 – Present
Systems Administrator

Computer Store – UNIVERSITY OF SOUTHERN CALIFORNIA

1999 – 2000
Customer Tech Support

Book Store –  UNIVERSITY OF SOUTHERN CALIFORNIA

1997 – 1999
Customer Service
Community Service

YMCA summer volunteer
Library volunteer reading to handicapped children

 

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