Technical Support Specialist

Fidel L. Rose
1313 Woodstock Drive
Mira Loma, CA 91752
(626) 523-7675

Profile

Information technology expert with several years experience supporting software and hardware systems.  Background includes installation, configuration, modification and troubleshooting operating systems and software. Additional experience determining, planning, acquiring, and implementing systems to track client information.
Technical Knowledge

•    Operating Systems: Windows NT 3.51
•    Software: Profits Software, Microsoft Office 97, Netscape Composer, Microsoft FrontPage 98
Experience

WESTERN RESTAURANT SYSTEMS, Mira Loma, CA

1998 – Present
Technical Support Specialist
Provided technical expertise for major accounts in the restaurant industry across the United States. Installed boards and drives and Windows NT 3.51. Customized software per client specifications..
• Created  installation and training manuals.
• Trained clients in the use of  point of sale software.
• Created website and increased company’s visibility.

TONY’S VIDEO, Mira Loma, CA

1987 – 1998
Manager
Managed daily operations and devised computer systems to track and control sales.

MIRA LOMA CHRONICLE, Mira Loma, CA

1980 – 1987
District Manager
Education

UNIVERSITY OF SAN DIEGO, San Diego, CA

Mathematics
Studied Mathematics
Affiliations

NATIONAL SOCIETY OF IT PROFESSIONALS
Designed and published monthly newsletter college computer club.

 

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