Training Supervisor

Christine T. Fox

4991 Wright Court

Seattle, WA 98119

(425) 369-1734

Profile

Training Expert with exceptional aptitude in managment, recruiting and training. Computer proficient in: Microsoft word and Photoshop.

Areas of Expertise Include:

• Hiring for Less

• Improving Interviewing Process

• Recruiting Top Candidates

• Boosting Morale

• Cost Cutting

• Improving Customer Service

• Management Training

• Improving Lines of Communication

Experience

Social Security Administration, Seattle, WA

2000 – Present

Benefits Administrator

Manage all aspects of administraton and training for two large departments. Supervise 24 customer service representatives who adminster benefit plans for over 55,000 clients.
• Devised improved recruitment plan which resulted in 25% fewer turnovers and 34% increased productivity.
• Led automation effort for job postings online.
• Chosen to present audit findings at national conference.

Social Security Administration, Seattle, WA

1996 – 2000

Senior Claims Representative

Responsible for hiring and training of all representatives while maintaining a busy caseload.
• Improved communication between departments with monthly newsletter.
• Designed training system utilizing video conferencing
• Received commendation for quality service.
• Served as a trainer for new hires.

Social Security Administration, Seattle, WA

1993 – 1996

Claims Representative Trainee

Promoted after six months. Hired as part of honors training program.

Education

THE UNIVERSITY OF WASHINGTON, Seattle, WA

1992

Bachelor of Science, Speech Communication

Affiliations

Volunteer/Fundraiser, SEATTLE CHILDREN’S HOSPITAL

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