Retail Customer Service Resume Format

Retail Customer Service Officers are responsible for selling goods and services to the customers. They interact with the customers to understand their needs and then guide them accordingly. In some work setting, they are also responsible for handling transactions and maintaining the cash draws. Senior officers are responsible for mentoring and supervising the junior staff. Moreover, they are responsible for ensuring that the organization’s customer service standards are being met and maintained. Following is the sample resume of an individual with experience in bank’s retail customer service sector.

Retail Customer Service Resume Format

Francis Lambert
140 Lingan Street,
Hilafax, MA 01020
Phone: (781) 612589
[email protected]

Looking for the position of Retail Custom Service Officer in a rewarding environment that will allow me opportunity to grow professionally.

Summary of Qualifications:

• Extensive experience of making financial reports.

• Extensive experience in training and managing subordinate staff.
Career Experience/Job History:
Kings Cross Bank, MA

Retail Customer Service Officer

• Writing financial reports.

• Ensuring that the company’s customer service standard are being met and maintained.

• Handling of cash

• Training of the subordinate staff and monitoring of their performance.

Standard Chartered Bank, MA

Retail Customer Service Officer

• Handling of cash and maintenance of records.

• Supervision and mentoring of the junior staff

• Responsible for guiding the customers on various financial issues.


• Graduated with Higher Honors Magna Cum Laude in 2006.



Boston University, Bachelors in Finance.

Click here to Download Retail Customer Service Resume Format in Word

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