Call Center Representative Resume

Sale or marketing of a product is also carried out over phone calls in addition to the traditional door-to-door marketing. Such a salesperson that does marketing is commonly known as call center sales representative. However such marketing needs the salespersons with special abilities such as knowledge of phone conventions and etiquettes, greater convincing powers, clarity of speech, listening skills and tremendous patience.

Also a sales representative is expected to have fluency of language with perfect knowledge of the product that he /she is selling. Otherwise the person at the other end of the call, being unable to understand the product features, would simply hang up the call.

Now refer to the below given call center sales representative resume sample.

Sample Call Center Sales Representative Resume Janet Larry
Street, Y Avenue,
Chicago, IL-60604
(123) 456-7890
[email protected]

Objective : To seek the position of a sales representative at a call center

Summary of Qualifications :

  • Large work experience in the service industry with absolute customer orientation
  • Good exposure to the fast paced work environment at call centers
  • Great experience of sales over calls with enough exposure to the job challenges
  • Pleasant and clear voice with neutral accents
  • Great convincing powers developed through complete knowledge of the product and the related fields
  • Good typing speed (40 wpm)
  • Excellent computer proficiency with ease in using MS Word, MS Excel and MS Powerpoint
  • Great patience and persistence during the conversation with the customer

Professional Experience :

ABC Telemarketing, Rockford, IL (2005-Present)

  • Receiving a list of prospectus customers and making calls to each customer regarding the purchase of credit cards of the Union bank
  • Opening the calls with good greetings and confirming the permissions from customers to continue the conversations
  • Probing the customers about their current banking needs and their frequency of visiting the bank premises
  • Informing the customers about the advantages and ease of use of credit cards
  • Conveying the customers about the financial and social background of the bank and its abilities to provide credits
  • Taking follow ups with frequent callings for customers with busy work schedules
  • Maintaining the sale sheets and reporting it to the supervisors at the end of each day

Academic education :

  • Graduated in Arts with specialization in statistics, from Chicago State University, Chicago, IL (2003)
  • Completed associate diploma in Business management from Chicago State University, Chicago, IL (2005)

Click here to Call Center Representative Resume in Word

Leave a Reply